Shivani Patel
McKinney,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
14
14
years of professional experience
Work History
Operations Manager
Voyage
Newark
12.2014 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Performed cost analysis for various projects to determine budget requirements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Travel Consultant
Christopherson Business Travel
Mckinney, TX
09.2022 - 09.2023
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Conducted research on new destinations and attractions to expand product portfolio.
- Managed customer complaints effectively according to established procedures.
- Used company tools and systems to complete requests.
- Searched and confirmed travel reservations for customers.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
Flight Attendant
CommutAir
Newark
06.2018 - 11.2019
- Perform duties in the confines of aircraft cabin and galley
- Experience the environmental effects of G-forces, dry air, high noise levels, dim lighting, and turbulence
- Ensure customer safety and comfort while delivering a consistently well-mannered service
- Work independently without supervision and as part of a team
- Ensure compliance with Federal Aviation Administration regulations
- Serve snacks, alcohol, non-alcoholic beverages and conduct onboard sales of food, and liquor
- Assist customers and respond to onboard medical situations
- Provide leadership and maintain order during high stress situations including aircraft evacuation, security threats, delays, severe weather conditions, and turbulence, etc
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Responded to medical emergencies as needed during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Maintain a professional, composed public image while complying with CommutAir’s grooming and uniform standards
- Maintain a lifestyle free from alcohol abuse and illegal drug use
- Remain friendly, polite and committed to delivering exceptional customer service
- Exercise good judgment and display exceptional interpersonal skills
- Exude dependability, punctuality, and a strong work ethic
- Exhibit a caring and nurturing environment and handle stressful situations with grace
- Accept personal responsibility for resolving conflicts
- Possess the physical agility and strength to assist customers and perform all necessary safety functions.
Supervisor
Market Fresh
Newark
09.2011 - 07.2014
- Experience in maintaining the environmental effects of food safety while keeping the customer service experience at its best
- Ensure compliance with Port Authority and FDA regulations
- Instruct employees on how to properly prepare meals and maintain our customer service quality.
Team Lead
Jamba Juice
05.2010 - 08.2011
- Ensure customer safety and comfort while delivering a consistently gracious service
- Sustain friendly, polite and committed to delivering exceptional customer service
- Assist customers and respond to their needs.
Education
High School Diploma -
Old Bridge High School
01.2011
Skills
- Workflow Optimization
- Performance Monitoring
- Organizational Management
- Inventory Management
- Labor Relations
- Marketing
- Financial Management
- Document Control
- Maintenance Planning
- Customer Retention
- Production
- Health and Safety Compliance
- Customer Service
- Retail Operations Management
- Performance Reporting
- Troubleshooting and Problem Solving
- Multi-Site Operations
- Team Leadership
- Goal Attainment
- Assignment Delegation
- Fluent in English, Hindi and Gujarati
- Operational Efficiency
- Product Management
- Employee Motivation
- Revenue Generation
- Maintaining Compliance
- High-Pressure Environments
- Decision-Making
- Budgeting and Forecasting
- Client Relations
Languages
- English – Fluently speak, comprehend, read and write
- Hindi – Fluently speak and comprehend
- Gujarati – Fluently speak and comprehend
Awards
- Customer Service Excellence Award from Westfield - 2012
- Customer Service Excellence Award from Westfield - 2013
- Customer Service Excellence Award from Westfield - 2014
- Customer Service Excellence Award from Westfield - 2015
- Customer Service Excellence Award from Westfield - 2016
- Customer Service Excellence Award from Westfield - 2017
- Customer Service Excellence Award from Westfield – 2019
- Customer Service Excellence Award from Fraport - 2020
Languages
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Affiliations
- Hiking
- Traveling
- Trying new foods
- Cooking
- Spending time with my baby
- Family
- Movies/TV shows
- Yoga
- Spending time with nature
Timeline
Travel Consultant
Christopherson Business Travel
09.2022 - 09.2023
Flight Attendant
CommutAir
06.2018 - 11.2019
Operations Manager
Voyage
12.2014 - Current
Supervisor
Market Fresh
09.2011 - 07.2014
Team Lead
Jamba Juice
05.2010 - 08.2011
High School Diploma -
Old Bridge High School
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