Shivani Patel
Summary
Adaptable operations and customer service professional with experience in administration, logistics coordination, education, and hospitality. Versatile in the pace of operations open to fast and slow. Experienced in both domestic and international roles with a strong ability to learn new systems quickly. Seeking a fulfilling role in organization, where I can learn and help others learn.
Overview
12
12
years of professional experience
Work History
Casino Croupier
Rivers Casino
Des Plaines, IL
10.2022 - Current
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed player interactions, providing exceptional customer service and fostering positive gaming experiences.
- Monitored game activities for fairness and integrity, promptly addressing any discrepancies or irregularities.
- Conducted cash transactions accurately, maintaining proper accountability during shifts.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining a courteous demeanor throughout interactions.
Night Shift Manager
UPS
Northbrook, IL
10.2020 - 10.2022
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed package sorting accuracy and ensured timely dispatch of delivery trucks
• Utilized logistics and routing software to organize delivery operations
• Resolved package labeling and routing issues in time-sensitive environments
• Collaborated with teams to maintain operational efficiency under strict deadlines
International School English Teacher/Event Coordinator
PyeongTaek School
South Korea
02.2017 - 03.2020
- Mentored new teachers, offering guidance on classroom management and instructional techniques.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Kept classroom organized, clean and safe for students and visitors.
- Organized school festivals, educational events, field trips, and fundraising activities
- Worked closely with students, families, and staff from diverse cultural backgrounds
Office Admin/Junior Network Administrator
Jalwa Cruise (Startup)
Chicago, IL
08.2014 - 02.2017
- Managed customer bookings and handled high-volume inbound calls
- Assisted customers with scheduling, reservations, and service inquiries
- Diagnosed and resolved network issues to minimize downtime and improve user experience.
- Assisted in training new staff on network tools and best practices for operational efficiency.
- Basic trouble shooting of all office computes OS issues and system updates.
Education
Bachelor of Science - Network And System Administration
UIC / DeVry
Chicago, IL07-2016
Skills
- Reliable and punctual
- Adaptable to change
- Positive attitude under pressure
- Guest service
Timeline
Casino Croupier
Rivers Casino
10.2022 - Current
Night Shift Manager
UPS
10.2020 - 10.2022
International School English Teacher/Event Coordinator
PyeongTaek School
02.2017 - 03.2020
Office Admin/Junior Network Administrator
Jalwa Cruise (Startup)
08.2014 - 02.2017
Bachelor of Science - Network And System Administration
UIC / DeVry