Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shivani Sharma

Burlington,ON

Summary

Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges with strong background in logistics and transportation management.

Overview

5
5
years of professional experience

Work History

Dispatcher

Ups Scs
11.2022 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.

Customer Service Cashier

Mr.sub
01.2022 - 10.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Processed refunds and exchanges in accordance with company policy.

Customer Service Associate /Cook

New York Fries
07.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Business Executive

SIMRAN ENTERPRISES
04.2018 - 05.2021
  • Developed in-depth knowledge of each client's business through research and regular on-site meetings.
  • Participated in monthly training on latest technology trends and products in industry.
  • Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
  • Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for [Product or service].

Education

POST GRADUATE DIPLOMA - IBM LOGISTICS

ST.CLAIR
WINDSOR
08.2022

Bachelors of Commerce - Accounting And Business Management

GURU NANAK KHALSA
INDIA
07.2018

Skills

  • Database Maintenance
  • Customs Law
  • Prioritizing Calls
  • Microsoft Dynamics
  • Microsoft Access
  • Warehouse Operations
  • Dispatching Field Personnel
  • Critical Thinking
  • Updating Logs
  • Microsoft Excel

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

Dispatcher

Ups Scs
11.2022 - Current

Customer Service Cashier

Mr.sub
01.2022 - 10.2022

Customer Service Associate /Cook

New York Fries
07.2021 - 01.2022

Business Executive

SIMRAN ENTERPRISES
04.2018 - 05.2021

POST GRADUATE DIPLOMA - IBM LOGISTICS

ST.CLAIR

Bachelors of Commerce - Accounting And Business Management

GURU NANAK KHALSA

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