Summary
Overview
Work History
Education
Skills
Certification
Timeline
Shivani Shengokar

Shivani Shengokar

Rocky Hill,CT

Summary

Accomplished professional with 14 years of experience in technical, operational, and leadership roles. Demonstrated expertise as a Business Analyst and Test Engineer, specializing in functional and automation testing, process improvement, and people management. Exceptional communication skills, friendly demeanor, and strong collaboration abilities across all business functions. Possesses diverse business analysis experience and a proven ability to enhance business value through change initiatives, from proof of concept to completion.

Overview

14
14
years of professional experience
3
3
Certification

Work History

Business Analyst

Covalense Digital Pvt. Ltd.
09.2022 - 02.2023
  • Responsible for implementation and customization of oracle BRM OOTB functionality
  • Opcode Customization as per requirements, product and pricing configuration
  • Created Business Requirement Document by conducting requirement gathering, analysis workshop with stakeholders and reviewed project TOR (terms of reference) and related functionalities
  • Documented the business requirement document as user stories using Jira and used Jira for requirement management, test management, defect management
  • Identifying stakeholders and analyzing their roles and responsibilities to facilitate collaboration among project team members and prioritization of requirements for system or product development
  • Conducting workshops for requirement gathering, understanding and documentation
  • Working as Vendor with SI partner and conducted Integration sessions with Customer along with SI partner to understand the existing interfaces with the legacy billing system
  • Liaising between different stakeholders until closure of project
  • Shared knowledge and best practices with team members through documentation, training sessions, and workshops
  • Maintained up-to-date documentation and contribute to the development of internal knowledge bases
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Conducted market research studies to provide valuable insights for strategic planning initiatives.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
  • Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
  • Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
  • Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
  • Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
  • Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.

Tech Lead

Tech Mahindra
03.2016 - 08.2022
  • Played different roles in the span of 6 years, from tech lead of application support team to being part of testing team as Team Member to grooming as Test Lead and finally as Business Analyst
  • Led cross –functional teams to identify business processes and gathered business requirements for the existing processes from an End-to-End perspective, conducting workshops with relevant teams' business stakeholders
  • Conducted workshops for gathering business requirements for the digital stack i.e
  • Different omni channels and applications
  • Conducted workshops for gathering business requirements for the Billing application
  • Developed Business Process Design and estimated efforts accordingly
  • Drafted User stories for both End-to-End business processes and the CRM application and Billing applications
  • Made screen mockups/definitions and dependencies using Excel and documented the requirements
  • Aligned Business pain points with User Stories
  • Conducted Gap Analysis and iteratively updated the user stories
  • Collaborated closely with Developers, Testers and Clients
  • Updated RTM with requirements in Jira
  • Worked closely with solution architects and clients for integration sessions
  • Worked as an intern for new initiatives by researching the market trends and helping the pre-sales team in formulation of RFI/RFP response
  • Experience in working in different testing methodologies like Agile-Scrum Model, & waterfall methodologies
  • Performed code reviews of automation code
  • Extensively used Jira tool to assign and document defect resolutions and access the test cases
  • Provide applications support to users including troubleshooting and issue resolution
  • Ensure fixes and changes are adequately tested for oracle BRM application
  • Adhering to incident SLA’s and problem management
  • Attending Root Cause analysis call
  • Supporting and leading war rooms after the new product launch
  • Monitoring and analyzing the order flow and analyzing and suggesting the fixes for the new errors
  • Strong analytical skill, attention to detail and excellent problem solving/troubleshooting skills
  • Effectively communicate ideas, concepts, and priorities to team members

Assistant Manager

Vodafone India Services Pvt. Ltd.
05.2015 - 02.2016
  • Utilized Oracle BRM analytical skills to troubleshoot and resolve production issues within specified SLA’s to minimize impact on operations
  • Analyzed and worked on daily failed orders and prepared RCA reports
  • Conducted root cause analysis on recurring production issues and developed preventive measures to proactively address potential risks
  • Ran processes and physically monitored log files in UNIX for the purpose of application monitoring and backend testing efforts
  • Executed simple and complex SQL queries for the purpose of resolving the billing failures, payment issues, order failures, testing backend data verification and PL/SQL for Oracle databases
  • Automated order failure fixes using Test nap and Op codes functionality
  • Documented application knowledge and processes
  • Analyzing and resolving all types of severity issues in job on time to meet the SLA's of Incidents

Senior Software Engineer

Accenture Services Pvt. Ltd.
08.2008 - 01.2015
  • Joined Accenture as Fresher, successfully completed Greenfield training in C++
  • Responsible for configuration of product, pricing and rating for post paid, prepaid and MVNO products
  • Tested product and pricing configurations
  • Tested Rating and EDR Customization
  • Creation customized I scripts, and I rule
  • Component testing, Integration testing of Oracle BRM 7.5
  • Documented Test scenario, Test cases using HP ALM
  • Presented Test Summary Reports to Management
  • Identified and reported defects, documented the same in HP ALM
  • Documented Test scenarios, Test conditions as per design documents and after discussions with designers
  • Worked independently on a module Financial Gateway and intermediate module acting like a bridge between (SAP) financial applications and Billing applications (Amdocs Enabler)
  • Proactively monitoring the jobs in Control-M and fixing the issues of Financial Gateway modules
  • Automating the recurring issues using unix shell script, updating code in java and creating /configuring control-m job
  • Providing the effort estimation on the change requests for financial gateway
  • Executed the UNIX shell scripts that invoked SQL loader to load data into tables
  • Worked upon the automations of the fetch procedures for the issues in production environment using BOXI Reports
  • Worked upon the ad hoc request for the data integration
  • Analyzing and resolving all types of severity issues on time to meet the SLA's of Incidents
  • Automating the manual existing process using UNIX /Perl shell scripting
  • Documenting daily order failures, creating the repository of repeated tickets

Education

MCA -

Pune University
07.2008

BSc. -

Ch. Charan Singh University
06.2005

Skills

  • Telecom BSS/OSS Digital Transformation
  • Functional Analysis
  • Business Analysis
  • Business Process Modelling
  • Interface Analysis
  • Requirement Gathering
  • User Acceptance Testing
  • Process Improvement
  • Coordination with Geographically Distributed Teams
  • Team Management
  • Project Management
  • Problem Solving Skills
  • Management Reports Development
  • Data Analysis
  • Report Generation
  • Technical Training
  • SQL Query Execution
  • Back-End Data Verification
  • API Testing
  • Automation Testing
  • Selenium
  • Web Driver
  • Manual Testing
  • End-to-End System Requirement Elicitation
  • CRM Applications
  • SOAP API Functional Testing
  • POSTMAN
  • Agile Process
  • Requirement Management
  • Test Management
  • Defect Tracking
  • JIRA
  • Self/Quick Learner
  • Motivated Team Player
  • Interpersonal Skills
  • Leadership
  • Communication Skills
  • Presentation Skills

Certification

  • Certified Scrum Master, 2022
  • Matrixx Certified, 2018
  • ITIL V3 Foundation, 2016
  • SCJP - Sun Certified Java Programmer, 2009

Timeline

Business Analyst - Covalense Digital Pvt. Ltd.
09.2022 - 02.2023
Tech Lead - Tech Mahindra
03.2016 - 08.2022
Assistant Manager - Vodafone India Services Pvt. Ltd.
05.2015 - 02.2016
Senior Software Engineer - Accenture Services Pvt. Ltd.
08.2008 - 01.2015
Ch. Charan Singh University - BSc.,
Pune University - MCA,

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