Shivani Singh

• Improved customer satisfaction by providing friendly and efficient service at the register.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Became familiar with products to answer questions and make suggestions.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Documented customer orders and conveyed special requests to kitchen staff.
• Brewed coffee and tea and changed out drink station syrups.
• Completed milkshakes and ice cream desserts for customers.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Backed up servers by setting up trays and completing some food deliveries.
• Accurately operated cash register to process customer payments.

Phones

• Responded to customer inquiries with patience and positivity to establish excellent first impressions.
• Supported customers by managing hundreds of calls per day efficiently while maintaining professionalism an upbeat tone and transferring to appropriate departments or businesses.
• Recommended preferable choices to customers and upsold products.
• Continued to be calm, collected, and level headed even in dire and stressful situations.
• Collected personal information from customers to accurately document requests.
• Managed telephone switchboard of nine personnel and routed internal and external calls to provide quick connection.
• Boosted customer loyalty by 5% by placing follow-up calls to customers who reported issues.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Operated computers and fax machines to send and receive messages to customers and coworkers.
• Performed clerical work such as sorting mail, restocking supplies and typing documents.
• Provided new employees with voice and accent training to teach proper customer service etiquette.
• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
• Assisted in managing waitlistings during peak hours, resulting in a more organized and efficient system.
• Collaborated closely with kitchen staff to communicate special orders or dietary restrictions for better service quality.
• Supported team members during busy periods by taking on additional tasks as needed for smoother operations.
• Implemented new strategies for organizing orders, reducing errors and increasing overall efficiency.

Busser

• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Assisted servers in providing efficient service for improved guest experiences.
• Ensured timely food delivery by promptly bringing out dishes from the kitchen.
• Reduced wait times for tables by quickly clearing and resetting them after guests departed.
• Supported team members with additional tasks, promoting a positive work environment.
• Demonstrated attention to detail when setting tables according to restaurant standards.
• Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
• Streamlined communication between the kitchen and serving staff, enhancing overall efficiency during busy periods.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
• Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
• Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
• Displayed excellent time management skills while balancing multiple tasks simultaneously.
• Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
• Delivered exceptional service by remaining attentive to guests' needs without being intrusive.
• Respected guest privacy by discreetly clearing dishes without interrupting conversations.
• Provided support during special events, ensuring seamless operations despite increased demands.
• Worked closely with management on implementing new policies or procedures for improved performance in the bussing department.

Hostess

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
• Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
• Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
• Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.

• Supported student physical, mental, and social development using classroom games and activities
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Oversaw 10 students within the classroom and common areas to monitor, enforce rules, and support lead teacher
• Provided additional mentoring based on student evaluations
• Worked with teacher and administrators to enforce school policies and procedures
• Assisted in lessons, curriculum and homework planning
• Assisted in implementation of new learning tools, systems and materials
• Distributed tests, assignments and handouts per teacher specifications
• Provided one-on-one and group-based learning support focused on student progress
• Supervised recess, lunch and daily student intake and dismissal
• Monitored students during quizzes and tests
• Worked with teacher to identify and target opportunities for instructional improvements
• Assisted teachers with classroom management and document coordination to maintain positive learning environment
• Tutored struggling students individually and in small groups to reinforce learning concepts
• Supported classroom maintenance and upkeep, organizing books and materials
• Supported classroom activities, tutoring, and reviewing work.