SHIVANI WAHIE
Fremont,CA
Summary
Results-oriented professional with a strong ability to develop and execute strategic plans that drive business success. Exceptional organizational and communication skills enable seamless adaptation to dynamic environments. Proven track record in product management, consistently delivering quality outcomes through effective collaboration with customers and cross-functional teams. Committed to fostering productive relationships that enhance organizational performance and achieve shared goals.
Overview
9
9
years of professional experience
Work History
Product Innovation and Go to Market
Tata Communications Ltd.
Bengaluru, India
11.2010 - 02.2012
- Directed cross-functional collaboration to drive product conceptualization and launch aligned with customer insights and sales feedback. Oversaw the development of tailored solutions for enterprise voice customers worldwide. Led successful product and service launches in conjunction with marketing and operations teams.
- Developed end-to-end documentation for new customer onboarding and enhancements for existing clients to streamline operations and improve service delivery.
- Led initiatives to create pricing models that optimized customer usage and contributed to revenue growth. Partnered with marketing teams to elevate customer awareness and boost top line revenue. Established and reviewed metrics to measure and enhance product effectiveness.
- Identified and pursued sales opportunities to establish partnerships and incentivize direct sales growth.
Product Manager Global Voice Services
Tata Communications Ltd.
Mumbai, Bengaluru, India
12.2005 - 10.2010
- Championed strategic initiatives to achieve P&L and revenue targets across international enterprise voice service offerings.
- Designed and delivered comprehensive positioning messaging and sales collateral, ensuring alignment with training materials to support revenue growth.
- Analyzed business strategies and customer demands to develop prioritized product requirements and detailed use cases.
- Analyzed market trends and competitor strategies to enhance product offerings.
- Led collaboration with product development teams to enhance product specifications. Developed and presented strategic business cases to executive leadership to secure funding for product advancements.
- Engaged with cross-functional teams to create and deploy strategic marketing initiatives that foster customer engagement and drive product adoption.
Product Manager, Enterprise Voice Services
Reliance Communications Ltd.
Mumbai, India
09.2003 - 11.2005
- Spearheaded launch of wireline voice services in India.
- Established and verified end-to-end processes ensuring seamless transition from customer order creation to delivery billing and service assurance.
- Authored clear and informative product documentation aimed at improving customer engagement and facilitating internal processes.
- Designed and produced product training resources aimed at improving employee proficiency and customer satisfaction.
Trainee, Wireline Services Implementation
Reliance Communications Ltd.
Chennai, India
09.2002 - 03.2003
- Led design implementation and rigorous testing of fiber cable network infrastructure throughout South India.
Education
Bachelor of Engineering - Electronics and Instrumentation
Hindustan College of Engineering, Madras University, India
01.2002
Skills
- Ability to simplify and communicate concepts for ease of understanding
- Creation of Business Requirements Matrices
- Process Development
- Stakeholder engagement
- Use case development
- Revenue Development
- People Management
- Escalation Management
Achievements
- Achieved 25-30% revenue growth of voice services YoY (Revenue achievement award for $2 Mn deal)
- Collaborated with local service provider and launched voice services in Manila & major metros in Philippines
- Best speaker award for Sales trainings
References
References are available upon request
Languages
English
Timeline
Product Innovation and Go to Market
Tata Communications Ltd.
11.2010 - 02.2012
Product Manager Global Voice Services
Tata Communications Ltd.
12.2005 - 10.2010
Product Manager, Enterprise Voice Services
Reliance Communications Ltd.
09.2003 - 11.2005
Trainee, Wireline Services Implementation
Reliance Communications Ltd.
09.2002 - 03.2003
Bachelor of Engineering - Electronics and Instrumentation
Hindustan College of Engineering, Madras University, India