Shivanjali Singh
Elk Grove,CA
Summary
Adaptable digital shopper with experience in leveraging technology to enhance customer online shopping experiences. Strengths include strong knowledge of customer behavior, ability to analyze sales data, and proficiency in utilizing various e-commerce platforms. Proven success in previous role through improved user interface design and product recommendation strategy that led to higher customer satisfaction rates.
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Digital shoppers
Walmart
Elk Grove, CA
10.2022 - 02.2023
- Assisted customers with product selection and recommendations during shopping experiences.
- Managed online orders and ensured timely delivery to customers' homes.
- Analyzed customer feedback to improve shopping experience and product offerings.
- Picking orders: Locating and selecting requested items for online orders.
- Order accuracy: Ensuring customers receive the correct items.
- Product substitutions: Making appropriate product substitutions when items are out of stock, often consulting with customers.
- Packaging: Properly bagging and staging orders for pickup or delivery.
- Customer service: Responding to customer inquiries and providing a positive shopping experience.
- Store maintenance: Maintaining the order fulfillment area and following safety procedures.
Digital shoppers
Walmart
Modesto, California
11.2019 - 05.2022
- Assisted customers with product selection and recommendations during shopping experiences.
- Managed online orders and ensured timely delivery to customers' homes.
- Analyzed customer feedback to improve shopping experience and product
- Picking orders: Locating and selecting requested items for online orders.
- Order accuracy: Ensuring customers receive the correct items.
- Product substitutions: Making appropriate product substitutions when items are out of stock, often consulting with customers.
- Packaging: Properly bagging and staging orders for pickup or delivery.
- Customer service: Responding to customer inquiries and providing a positive shopping experience.
- Store maintenance: Maintaining the order fulfillment area and following safety procedures.
Education
Modesto City School
Modesto, CaliforniaDelhi High School
Delhi, CASkills
- Order fulfillment
- Customer service
- Inventory management
- Product knowledge
- E-commerce operations
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Online merchandising
- Returns management
- Shopping management
- Order proofing
- Prioritizing orders
- Payment processing
- Purchase recommendations
- Sales proficiency
- Order coordination
- Verbal and written communication
- Elderly care
- Support personal needs
- Creative thinking
Languages
English
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Digital shoppers
Walmart
10.2022 - 02.2023
Digital shoppers
Walmart
11.2019 - 05.2022
Modesto City School
Delhi High School
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