Spoorthi V

• Supervised 7 staff and delegated tasks to maintain positive, productive administrative operations.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
• Initiated green office program, reducing waste and promoting recycling among staff.
• Streamlined the account payable by implementing defined structure for invoice flow improved by 42%
• Maintained data and helped with the reports to cross functional teams using my technical skills to overview the performance and other information.
• Negotiated and executed contracts on behalf of department.

Enhanced Operational Efficiency and Cost Optimization:

• Data-Driven Decision Making: Leveraged data analytics to identify cost-saving opportunities and inform strategic decisions.
• Procurement Excellence: Managed procurement processes, contract negotiations, and reviews to optimize spending and ensure compliance.
• Business Intelligence: Developed and implemented data models, reports, and dashboards to monitor performance, identify trends, and support business process management.
• Financial Management: Contributed to financial planning, budget forecasting, and approval processes.
• E-commerce Optimization: Conducted daily forecasting and analysis of e-commerce platform operations, generating actionable insights to improve efficiency and reduce costs.

This revised summary highlights your ability to combine data analysis, procurement expertise, and financial acumen to drive operational efficiency and cost optimization.

Operations Management and Customer Success:

• Data Management: Developed and maintained a comprehensive database of subscribers and student performance metrics to support operational decision-making.
• Competitive Analysis: Conducted in-depth competitor analysis to identify market trends and opportunities.
• Student Success: Monitored student performance, provided insights for improvement, and contributed to overall student success.
• Data Integrity: Ensured data accuracy and integrity through regular audits of company's ERP system.
• Team Leadership: Supervised a team of 6 staff members, delegating tasks, managing performance, and setting goals.
• Customer Relations: Served as a key point of contact for customers, internal departments, and external partners, resolving escalations efficiently.
• Customer Satisfaction: Enhanced customer satisfaction by ensuring accurate order fulfillment and timely deliveries through effective order and shipment monitoring.

This revised summary highlights your role in operational efficiency, customer satisfaction, and team leadership. It effectively demonstrates your ability to manage multiple responsibilities and contribute to the overall success of the organization

Seller Support and Risk Management:

• Customer Satisfaction: Provided timely and accurate resolutions to seller queries related to payouts, ensuring high levels of satisfaction.
• Risk Management: Conducted rigorous validation of protection fund claims, safeguarding company assets while maintaining compliance with policies.
• Process Management: Managed end-to-end protection fund processes, ensuring efficient operations and risk mitigation.
• Escalation Management: Served as a key point of contact for escalated cases, resolving issues promptly and maintaining positive relationships with stakeholders.
• Team Development: Provided training and support to new employees, ensuring their effective integration into organization.
• Knowledge Sharing: Maintained up-to-date knowledge of business operations and communicated critical changes to relevant departments and employees.
• Collaboration: Facilitated effective communication and collaboration across teams to streamline processes and enhance efficiency.

This revised summary effectively highlights your contributions to seller support, risk management, and team development. It demonstrates your ability to maintain high levels of customer satisfaction while ensuring compliance and operational efficiency