Shivaun Lollis
Security Officer
Louisville,KY
Summary
Adept at enhancing security and safety measures, I leveraged CCTV monitoring and superior customer service skills at Allied Universal Security to significantly reduce incidents. My proactive patrolling and effective conflict de-escalation techniques have consistently ensured a secure environment, demonstrating a strong work ethic and attention to detail.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons.
- Daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully.
- Conducted thorough investigations into security violations.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certification.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Monitored CCTV cameras and alarm systems for security breach
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
Front of the House
Live Nation Worldwide Inc.
06.2021 - Current
- Detected potential threats by closely observing behaviors.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Served as a reliable point of contact for clients needing assistance or information about the property''s security measures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Handled crowd control to maintain order and prevent overcrowding.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Sold admission, processed payments, and issued tickets.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Assisted patrons with seating by giving directions and lighting paths.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Maintained clean and organized venue to create pleasant experience for guests.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Monitored events to identify potential problems and minimize disruptions.
- Participated in training sessions to stay current on venue policies, procedures, and best practices for customer service excellence.
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Surveilled venue to verify guest adherence to safety rules.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Coordinated group seating arrangements efficiently, accommodating large parties without disrupting overall event flow.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided information about current and future events at facility.
Security Officer
Securitaus
05.2022 - 03.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Associate Degree - Dental Assisting
ATA College
Louisville, KY06.2008
Skills
- CCTV Monitoring
- Superior customer service
- Conflict de-escalation
- Visitor tracking
- Government security clearance
- Patrolling
- Work ethic
- First Aid Certified
- Alarm systems
- CPR Certified
- Attentive and Observant
Timeline
Security Officer
Allied Universal Security
03.2023 - Current
Security Officer
Securitaus
05.2022 - 03.2023
Front of the House
Live Nation Worldwide Inc.
06.2021 - Current
Associate Degree - Dental Assisting
ATA College
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