To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional Summary
1. Provides clinical and administrative support for providers within the care team model. This includes:
• Serving as a liaison between providers and their patients
• Communicating abnormal lab results and treatment plan to patients as outlined by the provider and/or protocols
• Providing patient education in areas such as chronic disease, medications, pregnancy
• Completing medication reconciliation and new patient intakes.
• Working with other members of the care team to coordinate patient care, referrals, DME orders, care
management and hospital/ER follow-up
• Executing nursing care under direction of the provider such as: medication injections, wound care and
dressing changes, and assisting in procedures
• Navigating medication changes and prior authorizations due to insurance
requirements under standing orders and the guidance of the provider
• Obtaining pre-authorizations for diagnostic testing as required by insurance
2. Manages the clinical phone line. Assists pharmacies, responds to patient requests, conducts triage and
conveys messages to and from providers, clinics, specialists, and other care team members.
3. Directs the assessment of acutely ill patients who present to the clinic in person or via phone to ensure efficient
work flow.
4. Provides nursing care to patients who present through the Nurse Visit Schedule. This may include, among other
types of visits: Latent TB evaluation, INR level checks with Coumadin titration, BP checks, wound care, transfer
of scripts, patient education, medication administration, triage, pregnancy tests/counseling, and conveying test
results.
5. Collaborates with medical support staff and assists with prioritizing clinical tasks to ensure efficient work flow.
Assists with training and competency verification of medical support staff.
6. Participation in Care Management and Chronic Disease Management efforts in collaboration with the
Population Health Department, consultation with Complex Care Coordinators, specific patient education
and assessment efforts, other tasks as they arise.
7. Ensures all emergency equipment and clinic use medications are properly stocked, stored and logged (as
applicable) for the care of patients at their clinic site.
8. Participates in care team meetings, monthly nurse meetings, clinic-wide quarterly meetings and other
meetings as directed by the Chief Medical Officer.
9. Documents all activity appropriately in the Electronic Medical Record.