Shiveze Coleman
Marion,IL
Summary
Results-driven retail and wireless sales leader with over 10 years of experience in wireless telecommunications, customer service, and retail management. Proven success in leading high-performing teams, driving sales growth, protecting company assets, and delivering exceptional customer experiences. Experienced in employee development, recruiting, operations management, business-to-business B2B sales, marketing events, and exceeding performance goals. Recognized for strong leadership, adaptability, and the ability to step into upper management roles when needed.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Prime Communications
01.2020 - Current
- Lead daily retail operations while managing employee performance, scheduling, recruiting, and training.
- Drive sales performance by coaching team members to exceed sales and customer service goals.
- Protect company assets through inventory control, cash management, and operational compliance.
- Execute local marketing initiatives, community events, and B2B sales opportunities to grow business.
- Build a positive team culture focused on accountability, development, and customer satisfaction.
- Leveled up multiple stores by driving traffic and increasing YoY sales.
Interim District Manager
Prime Communications
01.2024 - 01.2026
- Supported district leadership by overseeing Illinois and Missouri doors with multiple store operations and assisting upper management as needed.
- Coached and developed store leaders to improve sales performance and customer satisfaction.
- Ensured operational excellence, compliance, and consistent execution across locations.
- I continue to support other locations and employees outside of home store.
Retail Sales Consultant
Prime Communications
05.2017 - 01.2019
- Assisted customers with wireless devices, plans, accessories, and account services.
- Consistently delivered excellent customer service while meeting and exceeding sales quotas.
- Educated customers on new technology and recommended solutions based on their needs.
- Doubled sales numbers of store in first year at location.
Customer Service Representative
Afni Verizon Wireless Customer Service
01.2014 - 01.2017
- Assisted Verizon Wireless customers with billing, technical support, and account concerns.
- Resolved customer issues efficiently while maintaining a high level of customer satisfaction.
- Built strong relationships with customers through effective communication and problem-solving.
Education
Western Kentucky University
01.2016
High School Diploma - undefined
Warren Central High School
01.2014
Skills
- Leadership & Team Development
- Retail Operations Management
- Customer Service Excellence
- Wireless Sales & Technology
- Recruiting & Hiring
- Scheduling & Workforce Management
- Marketing & Community Events
- Business-to-Business B2B Sales
- Asset Protection & Operational Compliance
- Sales Coaching
- Time Management
- Exceeding Sales Quotas
Timeline
Interim District Manager
Prime Communications
01.2024 - 01.2026
Retail Store Manager
Prime Communications
01.2020 - Current
Retail Sales Consultant
Prime Communications
05.2017 - 01.2019
Customer Service Representative
Afni Verizon Wireless Customer Service
01.2014 - 01.2017
High School Diploma - undefined
Warren Central High School
Western Kentucky University
Certifications & Awards
Elevate District Manager Preparation Program, MVP Store Manager Award 2022