Shiv Giri
Cary,NC
Summary
Data Analytics and AI Strategy Leader with over 20 years of experience orchestrating enterprise Data Engineering, Advanced Analytics, and Artificial Intelligence (AI) organizations, driving Business Transformation and strategic planning. Proven success in achieving significant financial outcomes, including documented cost savings exceeding $4.5 million USD, alongside a 20% increase in operational efficiency at a major telecommunications firm. Expertise includes leading global consulting teams of up to 90 professionals and managing account revenue approaching $5 million USD.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assoc Director/ Principal, Data & AI Analytics
Verizon Communication Inc
02.2017 - Current
- Orchestrated $4.5M+ in realized cost savings by leveraging analytical tools and data automation to bypass manual manpower alarm/ticket handling effort in Global Network Management (GNM) Application.
- Spearheaded the design and operation of mission-critical ETL pipelines (PL/SQL, Python, GitHub, API’s, Unix) to ingest, transform, and harmonize terabytes of structured/ unstructured data from diverse platforms. This rigorous data engineering foundation reinforces all executive KPI dashboards (Tools- Tableau, Looker, OBIEE, Splunk) to migrate from reactive, threshold-based alarming to a proactive, predictive operational model, resulting in significant improvements in network uptime, mean time to repair (MTTR).
- KPI & Metrics Governance: Developed and standardized a unified, single source of truth for 100+ critical network KPIs, ensuring data governance and executive alignment across Operations, Engineering, and Finance data pipelines. This framework reduced reporting conflicts by 35% and accelerated root cause analysis.
- Led full-cycle deployment of an AI-powered Network Support Chatbot in GNM Application. Implemented Retrieval-Augmented Generation (RAG) system leveraging Google Gemini LLM. The project required consolidating vast, unstructured data —including thousands of pages of vendor manuals, GNM troubleshooting checklists, and historical repair logs—into a unified vector database. GNM realized a significant 20% reduction in response time (MTTR) for critical support queries.
- Collaborated closely with business leadership to outline project requirements, prioritize tasks, and streamline implementation strategies, aligning data solutions with overarching business objectives.
Analytics Information Management Manager
Deloitte Consulting LLP
10.2010 - 01.2017
- Worked on various engagements both Commercial and Federal accounts under my tenure with Deloitte Consulting and successfully delivered programs with high quality of deliverables. At time led team size of 90 across globe and managed the revenue of ~5 million USD account.
- Successfully led engagements for major Life Sciences clients, including:
- Department of Health and Human Services (DHHS), Washington DC (Apr 2015 – Jan 2017)
- Anthem BCBS Healthcare Analytics (HCA), Richmond, VA (Oct 2012 – Mar 2015)
- National Institute of Health (NIH), Bethesda, MD (Oct 2010 – Sep 2012)
- Played various Roles: Data Integration Manager, ETL Lead, Data Architect, Data Modeler, Data Profiler, Data Analyst, Transition Lead, Engagement Manager
- At DHHS, was responsible for ETL scope on Oracle E-Business Suite (EBS) upgrade from EBS 11.5.10.2 to R12 project.
- Developed accelerator/performance improvement automation toolset at BCBS Anthem to automate manual testing effort, it cut down the overall implementation time by 25% and cost to the client
- Drove multi-level collaboration through exceptional engagement across functions, stakeholders, and executives
- Ability to advance data analysis of business processes, implemented performance KPIs to ensure complete alignment with corporate objectives
- Guide and direct the design and technical implementation across large-scale data and analytics projects
- Identify, design, and implement process improvements that include building/re-engineering data models, data architectures, and data pipelines
- Rich experience in building actionable business insights and sales strategies leveraging heterogeneous data from internal/external enterprise systems
- Managed the implementation of Deloitte Consulting’s methodology and strategy to suit our clients’ technology business needs
- Actively participated in understanding business requirements, analysis and designing ETL/Reporting platforms
- Involved in high level logical & physical data modeling designing and architecture solutioning
- Identified and implemented the project management process, which includes preparing project plans, project pipeline, monitoring project tasks and overseeing estimation, and evaluation of project metrics using project management tools, methods and best practices to ensure all engagement milestones are satisfied in a timely manner
- Analyzed project risks, prepares mitigation plans, and documents high-level risks, assumptions, and constraints to understand project limitations
- Actively involved/led in target setting, team management, vendor engagement, closing sales gaps, execution of strategies, and driving sales culture, sales strategy development, operational plans, go-to-market strategies, buyer expectations, and talent management among others.
Senior Consultant
Humana Inc
10.2007 - 09.2010
- Industry: Life Science
Consultant
The Travel Insurance
04.2004 - 09.2007
- Industry: Insurance
Education
Bachelor’s degree - Electronic & Telecommunication Engineering
SGGSIE&T
MH, India06.2002
Skills
- Data Analytics Roadmap & KPI Governance
- Enterprise Architecture: Data Warehouse, Data Lake, Data Mesh, Data Fabric, Snowflake
- BI & Visualization: Tableau, Looker, Snowflake, Informatica
- ETL: GitHub, PL/SQL, Python, REST APIs, UNIX shell scripts, Informatica etc
- Integrated Development Environment: PyCharm, Jupyter Notebook, Visual Studio Code
- Artificial Intelligence Expertise: Agentic/Generative AI including Gemini LLMs, Transformers, Deep Learning & Neural Networks, Retrieval-Augmented Generation (RAG), NLP, Machine Learning, Prompt Engineering (Zero/Few-Shot, Chain of Thought), and advanced learning methods (Supervised, Unsupervised, Reinforcement)
- Cloud Platforms: AWS, Azure, Oracle Analytics Cloud
- Methodologies & Tools: Scaled Agile Framework (SAFe), JIRA, Agile & Lean practices
- Others: ERP- Oracle E-Business Suite (EBS), Mainframe Technologies, Data Modelling
- Strategic Leadership & Planning: Driving business transformation, analytics roadmaps, governance, and stakeholder relationship management
- Team & Talent Development: Recruitment, coaching, mentoring, and building high-performing global teams
- Operational Excellence: Project management (pre/post sales), prioritization, budgeting, and delivery optimization
- Partnerships & Alliances: Building strategic alliances and fostering executive engagement to achieve business outcomes
Certification
- AWS Certified Cloud Practitioner
- Azure Fundamentals
- IBM Generative AI for Executives
Timeline
Assoc Director/ Principal, Data & AI Analytics
Verizon Communication Inc
02.2017 - Current
Analytics Information Management Manager
Deloitte Consulting LLP
10.2010 - 01.2017
Senior Consultant
Humana Inc
10.2007 - 09.2010
Consultant
The Travel Insurance
04.2004 - 09.2007
Bachelor’s degree - Electronic & Telecommunication Engineering
SGGSIE&T