Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

SHIVIKA CHAND

Sacramento,CA

Summary

Dynamic retail professional with extensive experience at Seven Eleven Stores, excelling in customer service and product recommendations. Proven ability in drawer balancing and complaint resolution, fostering customer loyalty and enhancing sales. Adept at utilizing POS systems to streamline transactions while maintaining a welcoming shopping environment.

Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

1
1
year of professional experience

Work History

Cashier

Seven Eleven Stores
03.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.

Sales Associate

Prouds
11.2024 - 03.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Health More Pharmacy
01.2024 - 10.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Greeted customers and provided outstanding customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

TECHNICAL SCHOOL OF FIJI
NAKASI (FIJI)
01-2025

High School Diploma -

NAKASI HIGH SCHOOL
FIJI
10-2023

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Reports and documents
  • Store maintenance
  • Point of sale systems
  • Loss prevention
  • Identification verification
  • POS terminal operation
  • Complaint resolution
  • Customer consulting
  • Call center procedures
  • Shipping and receiving
  • Critical thinking
  • Call escalation
  • Refunds processing
  • Verbal and written communication
  • Payment processing
  • Stock management
  • Data entry
  • Retail sales customer service

Accomplishments

  • Achieved by completing with accuracy and efficiency.
  • Collaborated with team of member in the development of Project.
  • Achieved result through effectively helping with task.
  • Trained and mentored employees.
  • Completed manager training program.
  • Resolved product issue through consumer testing.

Languages

Hindi
Full Professional
English
Full Professional

Interests

  • Documenting and sharing travel experiences
  • Gardening
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Dancing
  • Music
  • Gym Workouts
  • Watching Movies and TV Shows
  • I like looking at the stars and learning about constellations
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • DIY and Home Improvement
  • Crafting homemade beer using specialized equipment and brewing techniques
  • Drawing and Painting
  • Baking
  • Reading
  • Crafting and DIY Projects
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I have a passion for photography and editing photos
  • Animal Care
  • I enjoy cooking for friends and family gatherings
  • Fashion and Style
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Cashier

Seven Eleven Stores
03.2025 - Current

Sales Associate

Prouds
11.2024 - 03.2025

Sales Associate

Health More Pharmacy
01.2024 - 10.2024

High School Diploma -

TECHNICAL SCHOOL OF FIJI

High School Diploma -

NAKASI HIGH SCHOOL

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