Shivika Sharma
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Reliable Dental Assistant with 3 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with 4-hand procedures, setting up exam rooms, taking dental radiographs and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Davis Smiles
04.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Customer Service Representative
Fedex Office & Prints
11.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dental Assistant
Sacramento Kids Dentistry
10.2020 - 03.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
High School Diploma -
Tavua College
Fiji Islands 01.2016
Skills
- Multitasking Competence
- Time Management Capabilities
- Electronic Charting
- Oral hygiene education
- Patient care excellence
- Dental Materials Knowledge
- Infection control expertise
- Team Collaboration
- Patient Records Management
- Restorative procedures
- Dental Radiography
- Dental office administration
- Dental terminology knowledge
- OSHA Regulations Knowledge
- Patient Education
Certification
- RDA - Registered Dental Assistant
Languages
Hindi
Full Professional
panjabi
Limited Working
Timeline
Registered Dental Assistant
Davis Smiles
04.2022 - Current
Customer Service Representative
Fedex Office & Prints
11.2020 - 10.2021
Dental Assistant
Sacramento Kids Dentistry
10.2020 - 03.2021
High School Diploma -
Tavua College
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