Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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SHIVION JOHN

Newark,New Jersey

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Sales Associate

7- Eleven
Newark, NJ
05.2018 - Current
  • Developed and implemented strategies to increase sales volume.
  • Provided training and mentoring to junior sales associates.
  • Resolved customer complaints in a professional manner.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Engaged customers and trained sales associates using strong knowledge of products and promotions.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Listened to customer needs to identify and recommend best products and services.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Security Guard

Allied Security
Maplewood, NJ
07.2015 - 03.2018
  • Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
  • Performed foot patrols around the property to ensure safety and security of personnel and visitors.
  • Enforced rules and regulations within the facility while maintaining a professional demeanor.
  • Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
  • Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
  • Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
  • Responded promptly to inquiries from staff members regarding security issues or concerns.
  • Maintained high levels of alertness throughout shifts.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.

Sales Associate

7- Eleven
Maplewood, NJ
11.2013 - 08.2015
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Logistics Specialist

U.S Navy
Yokosuka, Japan
07.2007 - 07.2011
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Performed regular audits of inventory levels at warehouses to ensure accuracy.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Marked stock items with identification tags, stamps and electric marking tools.
  • Managed hazmat operations for the command
  • Oversaw efficient movement of mail within the organization

Education

High School Diploma -

Brooklyn Academy High School
Marcy Ave, New York
05-2006

Skills

  • Product Knowledge
  • Strategic Planning
  • Motivational speaking
  • Inventory Control
  • Upselling
  • Payment Processing
  • Product Sales
  • Merchandise Display
  • Customer Service
  • Cash Register Operation
  • Listening Skills
  • Written and oral communication skills
  • Client Service
  • Teamwork and Collaboration
  • Inspecting goods
  • Materials Handling
  • Product storage
  • Cycle counting
  • Patrolling
  • Work ethic
  • ID Verification
  • Radio communication

Languages

English
Professional

Certification

Address shoplifting

Anti money laundering

Handling food safety

Preventing fraud

Working safely

Workplace awareness

References

References available upon request.

Timeline

Senior Sales Associate

7- Eleven
05.2018 - Current

Security Guard

Allied Security
07.2015 - 03.2018

Sales Associate

7- Eleven
11.2013 - 08.2015

Logistics Specialist

U.S Navy
07.2007 - 07.2011

High School Diploma -

Brooklyn Academy High School

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SHIVION JOHN