Shivjot Gill
Daly City,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Working Men Moving LLC
05.2022 - 11.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Personal Shopper
Instacart
01.2020 - 04.2022
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Bank Teller
Citibank
04.2019 - 09.2019
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Sales Associate
Pier One Imports
03.2019 - 09.2019
- Engaged with customers to build rapport and loyalty.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor in Commerce(Honors) - Marketing & Management
Lovely Professional University
Phagwara, Punjab, India09-2015
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Adherence to high customer service standards
- Customer relations
- Training and mentoring
- Decision-making
- Handling escalations
- Issue resolution
- Deadline oriented
- Meticulous attention to detail
- Administrative support
- Audit support
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Manager
Working Men Moving LLC
05.2022 - 11.2024
Personal Shopper
Instacart
01.2020 - 04.2022
Bank Teller
Citibank
04.2019 - 09.2019
Sales Associate
Pier One Imports
03.2019 - 09.2019
Bachelor in Commerce(Honors) - Marketing & Management
Lovely Professional University
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