Summary
Overview
Work History
Education
Skills
Timeline
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Shivnal Raj

Shivnal Raj

Spanaway,Washington

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Area Manager of Operations

Amazon
06.2024 - Current
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Church Volunteer

Spanaway Christian Center
03.2024 - 06.2024
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation.
  • Assisted with organizing religious activities and services.
  • Participated in religious ceremonies and events.

Accounts Receivable and Billing Specialist

MultiCare Tacoma General Hospital
02.2023 - 02.2024
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Handled account payments and provided information regarding outstanding balances.

HUMAN RESOURCES COORDINATOR

Quality Foods Center
01.2021 - 01.2023
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

FRONT END SUPERVISOR

Fred Meyers
09.2019 - 12.2020
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

Master of Science - Business Management and Leadership

Western Governors University
04.2024

Bachelor of Science - Business Administration And Management

Western Governors University
12.2023

MBA Certification - Business Communication

Stanford University
Palo Alto, CA
06-2022

MBA Certification - Business Management

Harvard University
Cambridge, MA
04-2021

Skills

  • Operational efficiency
  • Logistics management
  • Workforce planning
  • Cross-functional coordination
  • Staffing oversight
  • Strategic planning
  • Excellent interpersonal skills
  • Warehouse management
  • Customer and vendor relations

Timeline

Area Manager of Operations

Amazon
06.2024 - Current

Church Volunteer

Spanaway Christian Center
03.2024 - 06.2024

Accounts Receivable and Billing Specialist

MultiCare Tacoma General Hospital
02.2023 - 02.2024

HUMAN RESOURCES COORDINATOR

Quality Foods Center
01.2021 - 01.2023

FRONT END SUPERVISOR

Fred Meyers
09.2019 - 12.2020

Bachelor of Science - Business Administration And Management

Western Governors University

Master of Science - Business Management and Leadership

Western Governors University

MBA Certification - Business Communication

Stanford University

MBA Certification - Business Management

Harvard University

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Shivnal Raj