Shivonne Charles
Middletown,MD
Summary
Adept at care plan management and fostering compassionate client care, I excelled at Mount Sinai Hospital by enhancing patient experience through meticulous vital signs monitoring and effective communication. My proficiency in phlebotomy and commitment to HIPAA compliance drove improved patient education and documentation accuracy, contributing to a safer, more efficient care environment.
Overview
14
14
years of professional experience
Work History
Patient Care Associate
Mount Sinai Hospital
10.2009 - 08.2016
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Executed lab testing tasks such as obtaining blood samples, recording EKGs, and collecting urine specimens.
- Ensured seamless shift transitions by relaying essential patient information in comprehensive handoff reports.
- Upheld standards of cleanliness, orderliness, and safety in patient environments.
Pharmacy Technician
Eckerd Pharmacy
06.2002 - 07.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ensured positive experiences for both new and repeat patients.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Addressed customer queries to maintain pharmacy operations efficiently.
Education
NA - Psychology
York College
Jamaica, NYSkills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Vital signs monitoring
- HIPAA compliance
- Patient education
- Documentation accuracy
- Phlebotomy
- Chart updating
- Compassionate client care
- Compassionate care
- Typing speed 60 WPM
- Document typing and formatting
Timeline
Patient Care Associate
Mount Sinai Hospital
10.2009 - 08.2016
Pharmacy Technician
Eckerd Pharmacy
06.2002 - 07.2006
NA - Psychology
York College
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