Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiwen Song

Montebello,CA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience

Work History

Technical Support Associate

Chowbus
05.2023 - Current
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Monitored systems in operation and quickly troubleshot errors.
  • Recorded and maintained relevant notes for each client and work order.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Identified potential sales and cross-selling opportunities and informed supervisor.

Ops Manager

Chowbus
06.2022 - 05.2023
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Regional Quality Control Specialist

Weee!
01.2022 - 06.2022
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Created and maintained several databases to track statistical data.
  • Minimized down time 30% by reducing production rework and recalls.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.

Warehouse Receiving Clerk

Weee!
01.2021 - 01.2022
  • Recorded incoming and outgoing shipments for accurate tracking.
  • Executed quality control procedures to verify acceptable condition of goods.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Coordinated warehouse organization scheme and product placements.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Operated forklift and other warehouse equipment to safely move and store goods.

Education

GED -

沈阳工业大学
沈阳经济技术开发区沈辽西路111号 邮编 : 110870
07.2021

Skills

  • Desktop Support
  • Integrating Policies
  • Technical Support and Assistance
  • Diagnosing Failures
  • Staff Training
  • Remote Problem Resolution
  • Onsite Installations
  • Support SOP Writing

Timeline

Technical Support Associate

Chowbus
05.2023 - Current

Ops Manager

Chowbus
06.2022 - 05.2023

Regional Quality Control Specialist

Weee!
01.2022 - 06.2022

Warehouse Receiving Clerk

Weee!
01.2021 - 01.2022

GED -

沈阳工业大学

Similar Profiles

CREATE PROFILE
Shiwen Song