Shiyalamara Richardson

• Provided specialized hair treatments to enhance scalp and hair health, ensuring optimal results for clients.
• Cultivated strong client relationships by delivering personalized services and maintaining high satisfaction levels.
• Expanded brand presence through strategic social media engagement, increasing customer interaction and bookings.
• Maintained detailed records of client preferences and appointments, improving service consistency and customer retention.

• Processed inbound shipments by receiving and organizing packages efficiently to ensure smooth warehouse operations.
• Promoted within one month due to efficiency, resolving an average of 400+ routing errors daily, addressing damaged package issues, and ensuring accurate processing.
• Advanced to RC Sort the following month, overseeing the breakdown of inventory into designated totes for distribution to various locations.

• Delivered mail and parcels promptly and accurately along designated routes.
• Efficiently organized and sorted mail to optimize delivery time, consistently completing routes ahead of schedule and assisting other drivers as needed.
• Provided excellent customer service by handling mail-related inquiries and ensuring the secure delivery of sensitive documents and packages.

• Provided remote support by handling inbound sales calls for U-Haul equipment across the U.S. and Canada.
• Developed and implemented a personalized sales guide, incorporating three closing attempts per customer to maximize conversions.
• Assisted customers with payments, scheduling, and general inquiries, ensuring a seamless rental experience.
• Delivered technical support for the website, troubleshooting issues and guiding customers through online processes.
• Achieved an average of 3.5+ sales per hour, ranking in the top 10% of agents for performance.

• Provided remote customer support and sales assistance for cruise excursions, handling both inbound and outbound calls.

• Processed payments and managed orders using CRM software like Volusion, ensuring accuracy and efficiency.

• Responded to customer inquiries and escalations via email and chat, resolving issues promptly and professionally.

• Delivered technical support for the website, troubleshooting issues and guiding customers through online processes.

• Built strong client relationships, leading to repeat business and increased customer loyalty.

• Consistently surpassed sales targets by 15%,increasing revenue.

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• Delivered training in food safety, customer service, equipment use, and station-specific tasks.
• Helped maintain a clean, safe, and organized work environment.
• Supported crew during busy shifts by stepping in where needed.
• Promoted teamwork, accountability, and a positive store culture.
• Ensured consistent execution of McDonald's brand standards and procedures.
• Reported progress of trainees and assisted in making promotion or advancement recommendations.