SHIYANA HAYES
Cincinnati
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Wonderful at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Event Security Officer
BEST Security Company
Cincinnati
01.2024 - Current
- Executed over 100+ bag checks daily, enhancing venue security and ensuring strict compliance with safety protocols.
- Coordinated access control for events with up to 1,500 attendees, ensuring safety for all participants and staff.
- Efficiently operated and monitored magnetometer machines and handheld metal detectors, enhancing guest safety by screening for prohibited items.
Picker Packer
DHL
Cincinnati
01.2023 - 01.2025
- Streamlined order processing by accurately picking and packing over 100 orders daily, ensuring timely and correct shipments.
- Optimized warehouse operations using pallet jacks and RF scanners, achieving a 20% reduction in shipping preparation time.
- Implemented thorough quality checks to maintain 99% accuracy, streamlining packaging and dispatch operations.
- Implemented safety protocols and organized workspace, boosting efficiency and reducing incidents by 15%.
- Streamlined inventory management, boosting accuracy by 15% through effective stock replenishment and regular cycle counting.
Customer Service Representative
CVS Pharmacy
Cincinnati
01.2019 - 01.2023
- Documented interactions accurately using internal systems
- Resolved customer concerns professionally while meeting call quality and performance metrics
- Provided remote customer support for CVS Health customers via phone and system tools
- Assisted members with prescription inquiries, billing questions, and account information
Education
Diploma -
OHDELA
CincinnatiSkills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail-oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
- Computer Skills
Timeline
Event Security Officer
BEST Security Company
01.2024 - Current
Picker Packer
DHL
01.2023 - 01.2025
Customer Service Representative
CVS Pharmacy
01.2019 - 01.2023
Diploma -
OHDELA