Shiyana Shorts
Norfolk,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Professionally motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and in person large groups sustaining satisfactory relationships with customers.
Overview
9
9
years of professional experience
Work History
Hospital Scheduling Specialist
Ensemble Health Partners
Cincinnati, OH
02.2024 - Current
- Scheduled and confirmed appointments.
- Prioritizing patient needs and determining when to find immediate slots to receive care.
- Answering phone calls and emails, greeting patients, and reminding them of appointments.
- Liaising with health care professionals about schedules and changes.
- Making patient referrals to community agencies and resources.
- Processing patient medication refill request.
- Taking patient information and medical history.
- Resolve scheduling conflicts as they occur, while managing cancellations and finding alternatives for all involved.
Shift Manager
Walgreen's Pharmacy
Norfolk, VA
03.2022 - 01.2024
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
Sales Associate
Life Protect 24/7
Norfolk, VA
08.2019 - 12.2021
- Upsold additional items based on customer interests and needs.
- Recommending products and services.
- Identifying customer needs.
- Achieve monthly goals and meet sales quotas.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
Verifier
Amazon Warehouse
Norfolk, VA
06.2018 - 04.2019
- Performed document review to ensure compliance with standards and regulations.
- Receiving products and checking items for damages.
- Documenting all inventory in the POS system.
- Picking, packing, and loading customers' orders.
- Inventory control of the warehouse.
- Keeping warehouse space well organized and free of debris.
- printing and labeling
Dietary Aide
Harbor's Edge Retirement Community
Norfolk , VA
01.2016 - 09.2018
- Operated kitchen equipment safely and efficiently.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Stocked supplies in dining areas as needed.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Cleaned and sanitized kitchen equipment and surfaces.
- Set up trays for patients upon request.
- Delivered meals to residents and patients in their rooms when requested.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Set tables before patients arrived to maintain meal plan productivity.
- Cleaned and maintained dining room during and after each meal service.
Education
Bachelor of Arts - Business Administration and Management
Tidewater Community College
Norfolk, VAAssociate of Science - Aesthetician
Empire Beauty School
Skills
- Recordkeeping
- Deadline adherence
- Documentation
- Cross-functional coordination
- Professional telephone demeanor
- Data entry
- Customer service
- Critical thinking
- Teamwork and collaboration
- Attention to detail
- Computer skills
- Patient registration
- Insurance verification
- Strong work ethic
Timeline
Hospital Scheduling Specialist
Ensemble Health Partners
02.2024 - Current
Shift Manager
Walgreen's Pharmacy
03.2022 - 01.2024
Sales Associate
Life Protect 24/7
08.2019 - 12.2021
Verifier
Amazon Warehouse
06.2018 - 04.2019
Dietary Aide
Harbor's Edge Retirement Community
01.2016 - 09.2018
Bachelor of Arts - Business Administration and Management
Tidewater Community College
Associate of Science - Aesthetician
Empire Beauty School
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