Health Insurance Representative
Fidelity Investments
05.2022 - 10.2024
Shiyonna Blackmon
Red Springs,NC
Timeline
Administrative Assistant
Elliott Brother's Enterprise
06.2020 - 03.2022
Customer Service Associate
Walmart
01.2020 - 09.2021
High School Diploma -
Hoke County High School
05.2016 - 06.2020
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home option401k matchWork History
Health Insurance Representative
Fidelity Investments
05.2022 - 10.2024
- Provided personalized insurance guidance, assisting clients in selecting plans that best fit their needs.
- Delivered clear and empathetic communication to resolve customer inquiries and concerns.
- Verified insurance coverage and clarified benefits to ensure client understanding and satisfaction.
- Maintained detailed records of customer interactions, adhering to HIPAA and company compliance policies.
- Collaborated with internal departments and healthcare providers to streamline service and reduce claim disputes.
Administrative Assistant
Elliott Brother's Enterprise
06.2020 - 03.2022
- Supported daily office operations including scheduling, data entry, and customer correspondence.
- Fostered a smooth workflow by coordinating between teams and meeting organizational deadlines.
- Demonstrated excellent multitasking skills in a fast-paced administrative environment.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
Customer Service Associate
Walmart
01.2020 - 09.2021
- Assisted customers with purchases, returns, and account inquiries to ensure satisfaction.
- Recommended services and promotions tailored to individual customer needs.
- Resolved issues swiftly and effectively, contributing to repeat business and loyalty.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.1
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
Hoke County High School
05.2016 - 06.2020
Skills
Professionalism and ethics
Documentation and recordkeeping
Medical terminology
Regulatory compliance awareness
Customer Service & Support
Verbal and Written Communication
Conflict Resolution
Microsoft Office Suite & Excel
Organizational & Time Management
Attention to Detail
Team collaboration
Problem-Solving
Summary
Health insurance professional with comprehensive experience in client service, policy management, and claims resolution. Known for strong focus on team collaboration and achieving results, exhibiting flexibility and reliability in dynamic work environments. Proven skills in conflict resolution and customer relationship management.