Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Shizu Jones

Lancaster,CA

Summary

Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature.

Hardworking and passionate job seeker eager to secure an Administrative Assistant position.

Overview

15
15
years of professional experience

Work History

Admitting Representative

Antelope Valley Medical Center
12.2010 - Current
  • Pre-registered and registered patients for inpatient, outpatient, and emergency services
  • Collected copays and deductibles
  • Answered incoming calls and responded to inquiries by directing calls to appropriate personnel.
  • Effectively used hospital software systems to enter patient demographic information, and verify insurance coverage.
  • Trained new admitting representatives, sharing best practices for successful job performance.
  • Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
  • Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
  • Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
  • Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
  • Performed Quality Assessments of other employees

Service Representative

AUEG Personalloesungen GmbH
08.2022 - 05.2019
  • Practical support to the catering and event management team
  • Organization and stocking of catering products and operating supplies
  • Creation of reports from the room booking program

Hotel Reservation Specialist

Starwood Hotels & Resorts
04.2010 - 12.2010
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Billing Assistant

AV Pediatrics & Family Medicine
08.2009 - 04.2010
  • Provided support with daily activities of a doctor's office including filing, telephone coverage, appointment scheduling, and billing.

Education

Vocational School Certificate - Hotel Management

Kaethe-Kollwitz-School
Marburg, Germany

High School Diploma -

Landschulheim Steinmuehle
Marburg, Germany

No Degree - Human Resources Management

Grand Canyon University
Phoenix, AZ
08.2028

Skills

    • Understanding of Medical Terms
    • Active Listening
    • Emergency Procedures and Situations
    • Operational Procedures
      • Ability to Multitask
      • Patient Data Management Systems
      • Managing Files and Records
      • Issue and Conflict Resolution

Personal Information

Title: Admitting Representative

Languages

German
Native or Bilingual
Dutch
Native or Bilingual

Timeline

Service Representative

AUEG Personalloesungen GmbH
08.2022 - 05.2019

Admitting Representative

Antelope Valley Medical Center
12.2010 - Current

Hotel Reservation Specialist

Starwood Hotels & Resorts
04.2010 - 12.2010

Billing Assistant

AV Pediatrics & Family Medicine
08.2009 - 04.2010

Vocational School Certificate - Hotel Management

Kaethe-Kollwitz-School

High School Diploma -

Landschulheim Steinmuehle

No Degree - Human Resources Management

Grand Canyon University

Similar Profiles

CREATE PROFILE
Shizu Jones