Ashley Espinoza
Provider
Corpus Christi,TX
Summary
Dedicated Provider Assistant with a proven track record at Caridad Home Care Services, enhancing patient care through effective case management and patient assessments. Skilled in electronic medical records and known for exceptional professionalism, I significantly contributed to improved treatment outcomes. Fluent in multiple languages, I excel in delivering patient-focused care and streamlining healthcare processes.
Knowledgeable with solid background in supporting healthcare providers and ensuring seamless patient care. Proven ability to manage administrative tasks efficiently and contribute to smooth workflow. Demonstrated expertise in patient communication and data management.
Healthcare professional with track record of supporting medical teams and enhancing patient experiences. Known for effective coordination and reliable performance in dynamic environments. Brings strong organizational skills and collaborative mindset, ensuring adaptability and consistent results.
Overview
14
14
years of professional experience
Work History
Provider Assistant
Caridad Home Care Services
10.2024 - Current
- Worked with diverse teams to create personalized care plans.
- Kept patient records accurate and current, ensuring quality treatment.
- Engaged in regular professional development to enhance skills as a Provider Assistant.
- Aided healthcare providers in patient examinations.
- Enhanced efficiency in managing patient inquiries.
Provider Assistant
Haven Health Services
03.2019 - 05.2022
- Collaborated with cross-functional teams to design customized care plans.
- Maintained accurate and current patient records.
- Participated in continuous training to refine skills as Provider Assistant.
- Assisted healthcare professionals during patient assessments.
- Streamlined process for handling patient queries.
- Performed preliminary patient evaluations, collecting essential data for medical teams.
- Enhanced communication methods among healthcare providers, staff, and patients.
- Delivered outstanding customer service through timely responses to patient needs.
- Aided healthcare providers with essential tasks during procedures.
- Improved patient care through efficient appointment scheduling.
- Boosted patient satisfaction by managing reception area efficiently.
- Tracked patient progress during treatments.
- Streamlined organization of medical documents, ensuring ease of access to vital information.
- Liaised with insurance companies to expedite claims processing.
- Oversaw inventory of medical supplies to ensure sufficient stock.
- Streamlined communication process between provider offices and referring facilities.
- Maintained strict confidentiality of patient data to meet HIPAA requirements.
- Enhanced clinic's reputation through quality support services.
- Set up examination rooms with essential equipment and supplies.
- Informed patients about correct medication usage.
Provider Assistant
Caridad Home Care Services
01.2019 - 03.2022
- Worked with various teams to create personalized patient care plans.
- Kept patient records accurate and current.
- Engaged in continuous professional development opportunities.
- Supported healthcare professionals in examining, diagnosing, and treating patients to guarantee high-standard care.
- Enhanced efficiency in managing patient inquiries and concerns.
- Gathered essential patient information during initial assessments.
- Established efficient methods for seamless care coordination among healthcare providers, staff, and patients.
- Delivered prompt and professional service addressing patient concerns.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Maintained accurate and up-to-date patient records, contributing to improved treatment outcomes.
- Participated actively in ongoing professional development opportunities in order to broaden skillset as a Provider Assistant.
- Assisted healthcare providers with examining, diagnosing, and treating patients to ensure optimal care delivery.
Cashier
Church's Chicken
01.2013 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Dairy Queen
03.2011 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Skills
- Telephone skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Healthcare compliance
- Professionalism and etiquette
- Medical billing
- Direct patient care
- Physical examination
- Educating patients
- Interpreting laboratory results
- Patient history documentation
- Wound care
- Patient assessments
- Immunization administration
- Suturing
- Electronic medical records
- Incisions and drainage
- Managing prescription refills
- Triage
- Preventive care
- Assessing needs
- Care planning
- Geriatric care
- Patient management
- Performing procedures
- Differential diagnoses
- Evidence-based medicine
- Discharge planning
- Fluent in [languages]
- Case management
- Family medicine
- Diagnostic testing
- Diagnosing conditions
- Internal medicine
Languages
English
Limited Working
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Creative Writing
- Web Development and Design
Education
GED -
Del Mar College
Corpus Christi, TX 11.2024 - Current
Certification
- Home Health Aide (HHA) Certification
Timeline
GED -
Del Mar College
11.2024 - Current
Provider Assistant
Caridad Home Care Services
10.2024 - Current
Provider Assistant
Haven Health Services
03.2019 - 05.2022
Provider Assistant
Caridad Home Care Services
01.2019 - 03.2022
Cashier
Church's Chicken
01.2013 - 02.2017
Cashier
Dairy Queen
03.2011 - 01.2012