Shlobo Carol Burden
Quality Assurance Analyst
Parker,CO
Summary
Quality-driven analyst with experience in implementing manual testing, compliance, digital payments and transaction monitoring within the financial industry. Proven ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking an opportunity to use expertise to help a company grow, maintain high quality and protect its reputation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Reserve Trust Company
Greenwood Village, CO
12.2019 - 08.2022
- Collaborated with Operations management and Risk department with developing and implementing the new Quality Assurance process & utilized my solid knowledge of the processes
- Conducted quality assurance on new and existing customers to ensure compliance with regulations, including KYC requirements
- Negotiated with product manager, IT, operations to implement a tool that can flag high risk transaction to prevent money laundering and other illicit activities
- Implemented manual quality assurance testing, communicated findings & recommendations in monthly reports
- Supported a process of reviewing, testing and updating of procedure documentation to align with regulatory requirements
- Manual testing electronic money movements
- Used 6 sigma -mapping as a tool to improve quality in payment operations
- Partnership with management to attain department goals, this was demonstrated by the operations performance quality rate rising from 2 to 7%
Compliance -BSA/AML Specialist
Reserve Trust Company
Greenwood Village, CO
12.2019 - 08.2022
- Conducted quality control on new and existing customers to ensure compliance with regulations, including KYC requirements
- Used automated Unit21 system to collect, standardize & feed daily transaction data with near 100% success rate
- OFAC screening all transactions to ensure AML regulations
- Performed KYC on onboarding clients
- Conducted annual Due Diligence and testing more than 5000 accounts to ensure risk assessment
- Monitored high risk clients & high amount transactions
- Participated in WesPay classes on regulations, fraud & compliance
- Used AML database tool to determine false or true suspect name match & provided detailed research information to support decision
Payments Analyst 9- Month Contract
Red Rocks Credit Union
Littleton, CO
03.2019 - 12.2019
- OFAC screening all transactions to ensure AML regulations
- Reviewed ACH, Wire Transfers, Credit Cards, Charge-backs
- Monitored high risk clients as well as sanctioned transactions, restrict, block & unblock accounts in OFAC violation.
- Used AML database tool to determine if there is a true match to a suspect name & provided detailed research information to support decision
- Repositioned high risk clients as well as sanctioned transactions, restrict, block & unblock accounts in OFAC violation
- Collaborated with reports & EOD Balancing
- Outperformed execution of payments effectively & efficiently, this was substantiated when I utilized IP proxy to catch true fraud where the customer's credentials were used to transfer $38K to a foreign country
Operations Senior Specialist
UMB Bank
Denver, CO
03.2018 - 03.2019
- Processed +- 2000 high volume domestic & international wires, wire exceptions and returns
- Review & approve wire transfers less than $1,000.000.00
- Performed new accounts quality control
- Managed RDC x9 file processing, ACH transactions, exceptions as well as returns
- Supported EOD wire reports.
Payment Processing Specialist
UMB Bank
Denver, CO
01.2015 - 03.2018
- Processed payments for business account/ medical accounts, according to client's detailed instructions
- Data entry & scanning check images
- Do adjustments, write-offs, set up ACH origination & End-era
- Coordinated phone payments, web payments, scheduled monthly ACH,
wire transfers, exceptions, credit cards & ATM
- Balance EOD reports
Education
International Marketing Diploma -
Durban University Of Technology
Durban 05.2001 -
Skills
Testing plans
Certification
Anti Money Laundering
Know Your Customer & Customer Due Diligence Training
Effective KYC or CDD doesn’t simply mean taking a copy of a passport to prove identity. CDD checks include analyzing the customer lifecycle from onboarding through to recognizing key changes over time and undertaking regular reviews.
Understanding your customer makes great business sense as you respond to their needs, but it is also a hugely effective tool in anti money laundering, to prevent terrorist financiers and other criminals from exploiting your organization and the wider financial system.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Quality Assurance Analyst
Reserve Trust Company
12.2019 - 08.2022
Compliance -BSA/AML Specialist
Reserve Trust Company
12.2019 - 08.2022
Payments Analyst 9- Month Contract
Red Rocks Credit Union
03.2019 - 12.2019
Operations Senior Specialist
UMB Bank
03.2018 - 03.2019
Payment Processing Specialist
UMB Bank
01.2015 - 03.2018
International Marketing Diploma -
Durban University Of Technology
05.2001 -
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