Avi Schwartz
Boca Raton
Summary
Senior QA Engineer with eight years of experience testing SaaS software. Proven expertise in enhancing QA processes, reducing bugs, and collaborating with cross-functional teams to deliver reliable and compliant technology.
Overview
8
8
years of professional experience
Work History
Senior QA Engineer/QA Team Lead
SBV Workforce Management
01.2025 - Current
- Established QA processes from the ground up, including risk-based testing, regression strategy, and release sign-off, reducing production defects by 45% within 6 months.
- Collaborated with Product, Project, and Business teams to define clear, testable acceptance criteria in JIRA, decreasing post-release change requests by 20%.
- Enforced GitHub pull request reviews and branch protections, leading to much fewer merge-related defects.
- Presented Excel charts weekly to the CTO, highlighting areas needing improvement and worked with teams to remediate.
- Trained and mentored junior QA team members on testing processes, including test case design, test environment setup, defect tracking, regression and exploratory testing, and adherence to QA best practices and organizational standards.
Customer Solutions Architect
Procurement Partners
09.2023 - 01.2025
- Leveraged deep platform knowledge to diagnose high-impact customer issues using ELK/Kibana logs, implemented temporary database-level workarounds, wrote JIRA user stories and bug tickets for customer-specific fixes, partnered with engineering on emergency resolutions, and communicated with customers throughout the lifecycle.
- Met daily with technical support teams to answer questions on open tickets and guide troubleshooting efforts, mentoring them to independently resolve issues and driving a 60% increase in Level 2 ticket resolution without escalation.
- Collaborated with database developers to optimize SQL-based export processes, validating each change through testing and confirming measurable reductions in execution time.
- Implemented internal documentation and process improvements, boosting team efficiency and cross-team collaboration.
Senior QA Engineer / QA Engineer
Procurement Partners
07.2021 - 09.2023
- Worked with 4 offshore QA team members to review and enhance test cases, oversee test execution, identify gaps, and coach them on QA best practices, resulting in improved test accuracy and efficiency.
- Successfully identified critical defects early in the development lifecycle, reducing customer-reported defects by 75%.
QA Engineer
On.Care LLC
08.2017 - 06.2021
- Designed and executed test plans in JIRA based on requirements and user stories.
- Wrote detailed bug reports with clear reproduction steps and logs, improving turnaround time for fixes.
- Identified recurring issues and proactively improved test scenarios to minimize regression risk.
Skills
- Cypress
- Postman
- Swagger
- GitHub
- Jira
- TestRail
- Azure
- SQL
- T-SQL
- UI Testing
- API Testing
- DB Testing
- System Testing
- Regression Testing
- Smoke Testing
- Exploratory Testing
- Risk-Based Testing
Timeline
Senior QA Engineer/QA Team Lead
SBV Workforce Management
01.2025 - Current
Customer Solutions Architect
Procurement Partners
09.2023 - 01.2025
Senior QA Engineer / QA Engineer
Procurement Partners
07.2021 - 09.2023
QA Engineer
On.Care LLC
08.2017 - 06.2021