Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shlonda Kimble Scott

Baton Rouge,LA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

20
20
years of professional experience

Work History

Front Desk Cashiering Team Lead

Holi Temp Service
03.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Sales Associate

Bergeron City Market
12.2022 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Food and hostis handeling/customer service.

Caregiver

Sunrise Assisted Living
06.2012 - 02.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.

Hotel Front Desk Receptionist

Holiday Inn
01.2008 - 05.2010
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Office Administrative Assistant

Vip Tax Group
03.2003 - 02.2008
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Authored business documents to organize and emphasize information quickly and effectively.

Education

Baton Ro

Associate of Arts - General Studies

Baton Rouge College
Baton Rouge, LA
08.2000

High School Diploma -

Istruma Tech Academy
Baton Rouge, LA
05.1996

Skills

  • Supply Replenishment
  • Mentoring
  • Clerical Support
  • Hotel Reservations
  • Customer Inquiries
  • File Management
  • Guest Services
  • Office Management
  • Patient Interviews
  • Cash Register Operations
  • Concierge Services
  • Transportation Arrangements
  • Checking Guests In and Out
  • Lobby Auditing
  • Hospitality Service
  • Safety and Security Procedures

Timeline

Front Desk Cashiering Team Lead

Holi Temp Service
03.2023 - Current

Sales Associate

Bergeron City Market
12.2022 - Current

Caregiver

Sunrise Assisted Living
06.2012 - 02.2014

Hotel Front Desk Receptionist

Holiday Inn
01.2008 - 05.2010

Office Administrative Assistant

Vip Tax Group
03.2003 - 02.2008

Associate of Arts - General Studies

Baton Rouge College

High School Diploma -

Istruma Tech Academy

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Shlonda Kimble Scott