Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SHMARRA GREEN

Cypress,TX

Summary

Driven and highly cooperative with talent for building strong relationships and fostering trust with clients. Excels in guiding individuals through complex processes with empathy and patience. Utilizes persuasive communication and collaborative approaches to achieve positive outcomes and client satisfaction. Committed to providing compassionate support and dedicated to enhancing well-being of those served.

Overview

5
5
years of professional experience

Work History

Inventory Specialist/Pharmacy Technician Trainee

WALGREENS
Katy, Texas
02.2025 - Current
  • Keep inventory on Pharmaceutical products and OTC
  • Processed interstore transfers, and returns on pharmacy medicine
  • Removed damaged or outdated inventory items from store shelves
  • Organized and maintained inventory records, ensuring accuracy of data entry and stock levels
  • Work and communicate with management to make sure merchandise is counted for and pulled and quarantined
  • Coordinated with suppliers to ensure timely ordering and delivery of inventory
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

FEMA CASE MANAGEMENT SPECIALIST

WORKFORCE GROUP
Cypress, TX
10.2024 - 02.2025
  • Review and assess applicant documentation to determine eligibility for disaster recovery programs e.g., FEMA, insurance claims, public assistance
  • Email correspondence, monitor case management queues, and provide outbound follow-up
  • De-escalate situations involving the callers, offering assistance and support
  • Guide callers through troubleshooting, navigating the resource sites or filling out applicable forms
  • Communicate with applicants to collect required information and address any questions or concerns related to eligibility status

REMOTE EMERGENCY CLAIMS SPECIALIST (CONTRACT)

TOWER HILL'S INSURANCE
Cypress, TX
07.2024 - 11.2024
  • Act as the primary point of contact for policyholders, providing exceptional customer service and support throughout the claims process
  • Conduct thorough investigations of claims, gathering necessary documentation and evidence to assess validity and determine appropriate resolutions
  • Collaborate with adjusters, underwriters, and legal teams to evaluate complex claims

GOVERNMENT OPERATIONS/ INVOICE CONSULTANT

FLORIDA DEPARTMENT OF CORRECTIONS
Tallahassee, FL
01.2023 - 07.2024
  • Reviewing, analyzing and redacting OIG, Call log, inmates, personnel, probation, security, classified, medical, education records
  • Ability to exercise judgement, raise questions to management and adhere to policy guidelines
  • Strong skills in researching, interpreting, and analyzing complex data and policies
  • Reviews and understands Florida Statutes relating to public records
  • Work in secured record databases
  • Maintained organized and accurate records of invoices, payments, and transactions for accounting purposes
  • Managed and processed monthly invoices for clients/customers, ensuring accurate billing and timely delivery
  • Knowledge of HIPAA and redact sensitive medical information

SHIFT LEAD

WALGREENS
Tallahassee, FL
09.2022 - 07.2023
  • Supervised and led a team of associates, ensuring excellent customer service and smooth store operations during shifts

ONSITE REPRESENTATIVE

FAVORITE HEALTHCARE STAFFING
FL, US
03.2020 - 08.2021
  • Managed daily store activities, including overseeing inventory, stocking shelves, and ensuring proper merchandising
  • Trained, mentored, and provided feedback to new and existing team members, fostering a productive and positive work environment
  • Handled cash management, including opening and closing registers, balancing cash drawers, and processing transactions
  • Monitored store operations to ensure compliance with company policies, health regulations, and safety standards
  • Assisted in managing and organizing store inventory, including receiving shipments, conducting stock counts, and addressing product shortages
  • Resolved customer concerns and complaints in a professional manner, ensuring customer satisfaction and loyalty
  • Managing and coordinating temporary or permanent employees at a client location
  • Accurately enter data into databases, spreadsheets, or other software systems from various sources, such as paper documents or digital files
  • Acting as the central contact for hiring managers and human resources
  • Organize and maintain physical and electronic files, ensuring that documents are stored correctly for easy retrieval
  • Serving as a liaison between an organization and its clients or customers
  • Handle sensitive information with care, ensuring compliance with data protection regulations and company policies
  • Assisted with onboarding new staff members by providing training on company policies and procedures
  • Developed strong relationships with customers, providing support and guidance to ensure satisfaction

Education

BACHELOR OF CRIMINAL JUSTICE - MINOR IN PSYCHOLOGY

FLORIDA AGRICULTURAL AND MECHANICAL UNIVERSITY
FL
05.2023

Skills

  • Advanced communication expertise
  • Excellent time management skills
  • Registered Pharmacy Technician Trainee
  • Medical knowledge
  • Microsoft Office Specialist
  • Adobe Acrobat Pro
  • QuickBooks
  • Salesforce
  • Strong emotional intelligence

Additional Information

  • J.W Hatchett Pre-law Society, Tallahassee, FL, 08/01/21 - Present
  • Teen Court Ninth Judicial Circuit Court of Florida, Orlando, FL, 05/01/19 - 07/01/21
  • Treasurer of the community council, Boca Raton, FL, 01/01/19 - 04/01/20

Timeline

Inventory Specialist/Pharmacy Technician Trainee

WALGREENS
02.2025 - Current

FEMA CASE MANAGEMENT SPECIALIST

WORKFORCE GROUP
10.2024 - 02.2025

REMOTE EMERGENCY CLAIMS SPECIALIST (CONTRACT)

TOWER HILL'S INSURANCE
07.2024 - 11.2024

GOVERNMENT OPERATIONS/ INVOICE CONSULTANT

FLORIDA DEPARTMENT OF CORRECTIONS
01.2023 - 07.2024

SHIFT LEAD

WALGREENS
09.2022 - 07.2023

ONSITE REPRESENTATIVE

FAVORITE HEALTHCARE STAFFING
03.2020 - 08.2021

BACHELOR OF CRIMINAL JUSTICE - MINOR IN PSYCHOLOGY

FLORIDA AGRICULTURAL AND MECHANICAL UNIVERSITY

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SHMARRA GREEN