Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shmeka Kerney

Houston,TX

Summary

Seeking an opportunity in a medical clinic or hospital administrative environment where I can use my leadership skills, and contribute to a safe, efficient experience for patients. While exhibiting strong customer service, multitasking and time management abilities.

Overview

17
17
years of professional experience

Work History

Health Information Specialist I

DATAVANT
, TX
03.2023 - Current
  • Ensured that patient medical records were released in accordance with Tenet Health's policies and regulations.
  • Addressed customer information requests promptly while maintaining strict confidentiality per HIPAA standards.
  • Promoted to handle mid level requests such as Legals and Subpoenas.
  • Engaged in effective communication with Leadership, proposing new suggestions for enhancing team's work flow and processes.
  • Consistently surpassed weekly production goals.
  • Collaborated with leadership and team members to fulfill additional assignments.

Medical Information Specialist I

CIOX HEALTH
Rochester, MN
09.2019 - 03.2023
  • Provided timely release of patient medical records in accordance with the protocols and policies of Mayo Clinic.
  • Addressed customer information requests promptly while maintaining strict confidentiality per HIPAA standards.
  • Contribute to other teams in need of help with their back log recovery projects.
  • Experienced in working audits and legal billing requests.
  • Meet above average production goals weekly.
  • Assisted leadership and team members with other assigned work duties.

Site Client Supervisor

CIOX HEALTH
Houston, TX
12.2015 - 05.2019
  • Worked directly with the HIM Manager and HIM Director of Texas Children's Hospital to ensure patients and requesters of Health Information were processed and received efficiently
  • Answers day to day questions posed by our client and Client Service Reps
  • Made recommendations to both HIM Manger and HIM Director and provided methods to increase productivity and patient care service
  • Supervised and properly trained staff of Release of Information in company and facility specific functions
  • Ensured staff conducted excellent customer and patient care service to clients, walk-ins and telephone inquiries
  • Ensured supplies were available at designated facility while maintaining low overhead expenses
  • Responsible for assisting with meeting facility revenue goals on a consistent basis
  • Kept adequate inventory of all requests received and submitted through the Release of Information department, provided weekly reports to HIM Manager, HIM Director and CIOX Management of the sites productivity that included plan of actions needed to meet and maintain the site goal
  • Supervised staff perform daily responsibilities of processing medical records requests and interactions with requesters and patient care
  • Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence
  • Processed and fulfilled Patient, Continuation of care, Insurances, and Disability records
  • Processed and notarized per Custodian of Records OIG audits, HEDIS, Risk Adjustments prior to deadline date through the EMR and Portal system
  • Proficient in utilizing hospital and vendor applications that are required to fulfill all medical records request
  • Proficient in EMR, Outlook, Cardio IMS, Symantec Encryption, Hyland On base, Right Fax, eSmart Log, Smart Link and scanning
  • As needed conducted data entry for inventory for all incoming billable and non -billable medical records requests and audits
  • Validated all medical records requests adhering to HIPAA.

Medical Records Supervisor

ePro
Houston, TX
02.2011 - 10.2015
  • Supervise Medical Records Clerks who are responsible for the accurate scheduling of patients at the NASA Johnson Space Center Occupational Medicine Clinic and other front office tasks
  • Responsible for adhering to the Privacy Act of 1974 in all areas for the creation, maintenance and storage of contractor and civil servant medical records
  • Work with the Lead Physician to manage the clinic schedule
  • Adjust the patient schedule to accommodate staffing changes, and optimize patient flow for improved experiences
  • Collect and report accurate metrics for monthly indicators
  • Work with the EMR and IT teams to generate as-needed metrics as requested by management
  • Supervised the release of medical records to patients in accordance with the Privacy Act of 1974
  • Partnered with an innovative clinic physician to change the process for medically qualifying participants for Zero Gravity flights
  • Using the Patient Portal, we registered new participants and invited them to complete their paperwork online
  • This provided the physician a streamlined workflow and documentation regarding the medical qualification status for each participant
  • Partnered with an innovative clinic physician to facilitate the flow of qualification information from the EMR to a SharePoint site
  • This resulted in the creation of a site where supervisors can reference each employee’s qualification status, and where the clinic can reference which patients are needing an annual exam
  • Work with supervisors to ensure their employees have current medical clearance to perform their duties
  • Ensured that when lapses in qualifications were discovered the schedule was shifted to accommodate quick turnaround requests.

Medical Records Clerk

ePro
Houston, TX
02.2008 - 02.2011
  • Performed daily front office tasks of answering mulit-line telephone calls, taking complete messages, routing calls to physician and staff and handling all patient concerns
  • Maintained accurate scheduling for various types of patient appointments including occupational exams, walk-ins, and annual screenings.
  • Assisted with organizing and managing medical documentation for efficient workflow.
  • Performed chart completion tasks at the conclusion of the patient encounter including scanning of paper documents, returning paper charts to filing system, and ensuring electronic documents were routed and signed by physicians.

Medical Office Receptionist

Spuhler Medical Associates
Friendswood, TX
10.2007 - 02.2008
  • Performed front desk task of answering multi-line telephone calls, taking messages and routing calls to clinic staff
  • Scheduled patient appointments and verified patient insurance
  • Managed incoming faxes, mail and scanned documents into patient electronic medical record
  • Assisted with managing registration fees and monthly payments from customers
  • Triaged patients to proper patient care rooms.

Education

Medical Office specialist/biller coder -

Texas School of Business

Skills

  • Proficient in electronic EMR systems/ Electronic Health Records Management
  • Proficient in basic computer skills, including email,word processing,and spreadsheets
  • HIPAA knowledge
  • Strong data entry level skills
  • Adapts well to change
  • Team oriented
  • Multi tasker
  • Requires minimal supervision

References

References are available on request.

Timeline

Health Information Specialist I

DATAVANT
03.2023 - Current

Medical Information Specialist I

CIOX HEALTH
09.2019 - 03.2023

Site Client Supervisor

CIOX HEALTH
12.2015 - 05.2019

Medical Records Supervisor

ePro
02.2011 - 10.2015

Medical Records Clerk

ePro
02.2008 - 02.2011

Medical Office Receptionist

Spuhler Medical Associates
10.2007 - 02.2008

Medical Office specialist/biller coder -

Texas School of Business

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