Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

SHMIA PINKNEY

Birmingham,AL

Summary

I am a disciplined and enthusiastic customer service professional with over 8 years of work related experience. I have strong communication and analytical skills. All around team player with an eye for detail and empathy.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

ContinuumGlobal
05.2024 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

IT HELP DESK TECH

Sony
01.2022 - 01.2023
  • Served as first contact to provide assistance via phone or email to resolve customers hardware or software issues
  • Organize and maintain file system; files correspondence and other records

MAIL PROCESSING CLERK

United States Postal Service
01.2016 - 01.2021
  • Sort outgoing and/or incoming mail using automated equipment
  • Ensure all necessary support equipment and materials are organized for sorting
  • Receive and ensure document classifications are transmitted to clients

CUSTOMER SERVICE SPECIALIST

Walmart
01.2014 - 01.2016
  • Responsible for handling questions, comments and complaints regarding any department
  • Use correct knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
  • Interacts with customers via telephone or in person to provide support and information on an assigned product or service

Education

ALL

Jess Lanier High School
Bessemer, AL
05.2007

Skills

  • Critical Thinking
  • Strong Work Ethic
  • Strong Communication
  • Documentation
  • Software CRM system proficiency
  • Proofreading
  • Microsoft PowerPoint
  • Account updating
  • Adaptive team player
  • Typing proficiency
  • Opening and closing accounts
  • Outstanding communication skills
  • Call center experience
  • Empathetic and genuine
  • Call flow maximization
  • Professional telephone demeanor
  • Building rapport
  • Salesforce CRM

Timeline

Customer Service Agent

ContinuumGlobal
05.2024 - Current

IT HELP DESK TECH

Sony
01.2022 - 01.2023

MAIL PROCESSING CLERK

United States Postal Service
01.2016 - 01.2021

CUSTOMER SERVICE SPECIALIST

Walmart
01.2014 - 01.2016

ALL

Jess Lanier High School
SHMIA PINKNEY