I am a disciplined and enthusiastic customer service professional with over 8 years of work related experience. I have strong communication and analytical skills. All around team player with an eye for detail and empathy.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
ContinuumGlobal
05.2024 - Current
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
IT HELP DESK TECH
Sony
01.2022 - 01.2023
Served as first contact to provide assistance via phone or email to resolve customers hardware or software issues
Organize and maintain file system; files correspondence and other records
MAIL PROCESSING CLERK
United States Postal Service
01.2016 - 01.2021
Sort outgoing and/or incoming mail using automated equipment
Ensure all necessary support equipment and materials are organized for sorting
Receive and ensure document classifications are transmitted to clients
CUSTOMER SERVICE SPECIALIST
Walmart
01.2014 - 01.2016
Responsible for handling questions, comments and complaints regarding any department
Use correct knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Interacts with customers via telephone or in person to provide support and information on an assigned product or service