Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sh'Miracle Jenkins

Gloster,MS

Summary

My name is Sh'Miracle Jenkins. I have been working with General Motors since December 2021. I have first worked as a senior advisor and was picked to be an Subject Matter Expert for my team. I love working with General Motor and is ready to experience more. I will be sure to continue to provide the best leadership and work as a team to make sure all metrics are at goal. To make sure to coach and educate the agents on how to approve performance. I will always lead by an example!

Overview

2
2
years of professional experience

Work History

Subject Matter Expert

Teleperformance USA
03.2023 - Current
  • Spoke with customers that requested to speak with supervisors.
  • Case audits, case closure
  • Mentored team members, contributing to their professional growth and development.
  • Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Managed incoming and outgoing calls as well as incoming and outgoing emails.

Senior Advisor

Teleperformance USA
12.2021 - 03.2023
  • Enhanced customer's relationships by providing strategic advice and guidance on industry trends and best practices.
  • Developed rapport with each customer to maintain customer loyalty with General Motors.
  • Provided customer with updates from dealerships about their vehicle's concerns.
  • Reviewed qualifying goodwill for customers for their vehicle concerns.
  • Provided great customer assistance.
  • Managed incoming/outgoing calls as well as incoming/outgoing emails

Education

High School Diploma -

Wilkinson County High School
Woodville, MS
05.2016

Skills

  • Training and mentoring
  • Strong analytical skills
  • Customer Focus
  • Creative solutions
  • Strategic Thinking
  • Innovative Mindset
  • Analytical Thinking
  • Process Improvement
  • Audit reporting
  • Idea Development and Brainstorming

Timeline

Subject Matter Expert

Teleperformance USA
03.2023 - Current

Senior Advisor

Teleperformance USA
12.2021 - 03.2023

High School Diploma -

Wilkinson County High School

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Sh'Miracle Jenkins