Shmurley Jean Claude
Miami,FL
Overview
1
1
year of professional experience
1
1
Certification
Work History
Party Host
Sky Zone Trampoline Park
09.2023 - Current
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Directed guests to correct areas for eating, dancing, and other services.
- Resolved conflict to maintain fun, positive and safe event environments.
- Took information about guests' party size, led to seating and offered menus.
- Developed detailed plans and schedules for successful event outcomes.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Front Desk Receptionist
Sky Zone
04.2023 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
Florida International University
Miami, FL06.2027
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2023
Skills
- Reservation Planning
- Menu Presentation
- Catering Coordination
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Greeting and Seating
- Payment Processing
- Special Request Accommodations
- First Aid Trained
- Party Scheduling
- Conflict Management
- Effective Multitasking
- Activity Planning
- Public Speaking and Performing
- Event Preparation
- Decorating
Certification
CPR certification
Languages
Haitain Creole
Native or Bilingual
French
Limited Working
Timeline
Party Host
Sky Zone Trampoline Park
09.2023 - Current
Front Desk Receptionist
Sky Zone
04.2023 - 06.2023
Florida International University
High School Diploma -
Coconut Creek High School
CPR certification