COMPLIANCE GOVERNANCE MANAGER
SHNAIKA WHITE, MBA
First Electronic Bank
Salt Lake City,UT
6
years of professional experience
Results-driven Compliance Governance Manager with 8+ years of experience across fast-paced, technology-driven sponsor-bank environments, and credit unions. Expertise in enterprise issue management, risk assessments, regulatory change management, TCPA compliance, third-party risk management, and policy and procedure development. Experienced in internal and external audits, regulatory examination preparation, remediation, and risk and control oversight. Proven success developing compliance programs, strengthening governance frameworks, mitigating consumer harm, and improving operational efficiency through GRC technology and automation. Trusted cross-functional partner skilled in regulatory reporting, executive engagement, and translating complex regulatory requirements into scalable compliance solutions.
Work History
COMPLIANCE GOVERNANCE MANAGER
9 Months- Directed compliance governance initiatives across enterprise issue management, risk assessments, regulatory change management, and training oversight within a fast-paced, technology-driven sponsor bank supporting national fintech partnerships.
- Developed and enhanced enterprise-wide issue management frameworks, establishing standards for risk identification, root cause analysis, corrective action plans, remediation, independent validation, and closure.
- Strengthened Stop Impact and Consumer Harm Mitigation practices, coordinating corrective actions to contain identified consumer harm within 30 days, minimizing ongoing consumer exposure and regulatory risk.
- Led the end-to-end design, configuration, testing, and implementation of Issue Management 2.0 in Quantivate, partnering with the Project Management Office (PMO), IT, and cross-functional stakeholders to translate governance requirements into automated workflows, dashboards, and executive reporting capabilities, strengthening enterprise-wide risk oversight, operational efficiency, and issue management governance.
- Partnered with business, Risk, Compliance, and fintech stakeholders to conduct risk assessments, identify control gaps, provide credible challenge, and coordinate remediation and regulatory change management activities.
- Enhanced compliance policies and procedures covering third-party risk management, fair lending, Regulation CC, Regulation P, marketing, debt collection, and CFPB cardholder agreement requirements.
- Prepared executive and governance committee reporting on compliance risks, audit findings, complaints, and regulatory changes; developed and delivered Board-level training on ECOA, FCRA, and TILA.
- Automated quarterly past-due issue reporting using Excel Office Scripts to improve reporting accuracy and efficiency; leveraged AI tools and Microsoft Copilot to support workflow improvement and explore AI-powered governance solutions.
ISSUE MANAGEMENT ANALYST
2 Years 2 Months- Led development of an enterprise Issue Management Framework establishing standards for issue identification, risk assessment, documentation, root cause analysis, corrective action plans, remediation, and exception requests.
- Advised business and compliance stakeholders on issues affecting consumer lending, fair lending, credit cards, loan servicing, and other risk areas; supported risk mitigation and sustainable corrective action.
- Developed dashboards and analyzed issue trends, risk exposure, and remediation progress; presented executive reporting to leadership and the operational risk committee.
- Enhanced Archer workflows and data quality controls, delivered stakeholder training, and monitored issues impacting members, employees, and third parties; achieved approximately 48-day average issue resolution.
SENIOR LOAN SERVICING SUPPORT SPECIALIST
1 Year 10 Months- Resolved consumer loan servicing corrections, mortgage reconveyances, and lien releases, ensuring accurate documentation, timely resolution, and compliance with regulatory requirements and internal policies.
- Served as the primary point of contact for Servicemembers Civil Relief Act (SCRA) matters, coordinating account reviews, resolving servicing discrepancies, and supporting consumer protection compliance.
LOAN OFFICER
1 Year 1 Month- Originated, reviewed, processed, and closed consumer loans while applying lending policies and maintaining member and stakeholder relationships.
- Earlier Experience: Lead Teller, Mountain America Credit Union (2019–2021); Assistant Store Manager, Panda Express (2017–2019).
Education
Master of Business Administration (MBA)
Bachelor of Arts - Political Science & Public Law
Skills
CORE CAPABILITIES
Enterprise Risk & Compliance Governance
Risk Assessments
Regulatory Change Management
Issue Management & Remediation
Policy & Procedure Development
Third-Party Risk Management
Internal & External Audit / Regulatory Examinations
Consumer Protection & Lending Compliance
Risk & Control Assessments
Compliance Monitoring & Testing
GRC Technology & Process Automation
Executive & Board Reporting
RECOGNITION & COMMUNITY
MBA Awards: Excellence in Managing and Leading People; Data-Driven Decision Making | Mountain America Top of the Mountain Achiever (2020) | Women of the World Volunteer Mentor
Community Service
Women of the World, Volunteered with Women of the World to translate financial education materials from English into Spanish, including budgeting, savings, and banking terminology, helping participants better understand personal finance concepts.
Timeline
COMPLIANCE GOVERNANCE MANAGER
First Electronic Bank
02.2026 - 11.2026Read More
ISSUE MANAGEMENT ANALYST
Mountain America Credit Union
12.2023 - 02.2026Read More
SENIOR LOAN SERVICING SUPPORT SPECIALIST
Mountain America Credit Union
02.2022 - 12.2023Read More
LOAN OFFICER
Mountain America Credit Union
01.2021 - 02.2022Read More
Western Governors University
Master of Business Administration (MBA)
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Utah Valley University
Bachelor of Arts from Political Science & Public Law
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