Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shniece Gittens

Newark,NJ

Summary

Experience delivering great customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience

Work History

Inquiry Representative

Prutech
Brooklyn, NY
01.2023 - 07.2023
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Experience using emails (with attachments), scanning, filing, Microsoft Office - Word, Excel, Google Drive - Google Docs, Sheets, Adobe, PDF
  • Multitask with managing the information booth

Administrative Assistant

MTA Chaplain
Brooklyn, NY
09.2022 - 01.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Used excel and microsoft

Inquiry Remote Representative

Chanel Stough
Orlando, FL
07.2021 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Acorn For Social Justice
Brooklyn, NY
01.2008

Skills

  • Financial Advisor
  • Customer Relations
  • Team-Building Exercises
  • Client Service
  • Microsoft Office
  • Team Player
  • Communication
  • Health Care System

Timeline

Inquiry Representative

Prutech
01.2023 - 07.2023

Administrative Assistant

MTA Chaplain
09.2022 - 01.2023

Inquiry Remote Representative

Chanel Stough
07.2021 - 08.2022

High School Diploma -

Acorn For Social Justice

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Shniece Gittens