Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shniya Moultry

Hollywood,FL

Summary

Dynamic Sales Ambassador with proven negotiation skills at Alclear LLC, adept at enhancing customer experiences while ensuring safety protocols. Recognized for effectively resolving complaints and utilizing problem-solving techniques to navigate complex situations. Committed team player with a strong focus on performance improvement and asset protection. While also navigating in high-pressure situations and maintaining security.

Overview

6
6
years of professional experience

Work History

Travel Screener

Alclear LLC
08.2024 - Current
  • Worked effectively in fast-paced environments.
  • Verify documents , validate identities, follow security / safety protocols.
  • Using biometrics to check that the person presenting the credential is actually present.
  • Report to authorities if any signs of human trafficking or anything suspicious.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Protected confidentiality of data by using security techniques.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.

Asset Protection Associate

Old Navy, Gap
03.2022 - 11.2023
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Controlled reduction of loss inventory by protecting company assets.
  • Patrolled store departments to check for suspicious activities.
  • Making sure all employees were up to date on all the security measure and escape plans.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Running drills with employees for any threats that happen in or out the store.

Sales Associate

Victoria Secret
04.2019 - 03.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • I also worked with loss prevention to learn how to spot theft (body language) and scamming with receipt and merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Hallandale High School
Hallandale
06.2019

Some College (No Degree) - Criminal Justice

Broward College
Fort Lauderdale, FL

Skills

  • Negotiation skills
  • Resolving complaints
  • Closing techniques
  • Competitor analysis
  • Team Player
  • Conflict resolution
  • De-escalation techniques
  • Problem solving
  • Performance improvement

Accomplishments

Achieved sales associate to asset protection associate at old navy through effectively helping with conducting audits, enforcing safety protocols and contributing to a safer and more compliant workplace.

Timeline

Travel Screener

Alclear LLC
08.2024 - Current

Asset Protection Associate

Old Navy, Gap
03.2022 - 11.2023

Sales Associate

Victoria Secret
04.2019 - 03.2020

High School Diploma -

Hallandale High School

Some College (No Degree) - Criminal Justice

Broward College

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