Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager

Sh'Nyah Wayne

Birmingham,AL

Summary

Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers two years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Resourceful Picker and Packer able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Technician

UAB
Birmingham, AL
12.2020 - 05.2022
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Helped patients complete activities of daily living.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Cleaned, sanitized and moved hospital equipment.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Maintained best-in-class standards for individualized care in 29-bed unit by continuously checking in with patients and families and quickly providing care

Customer Service Representative

Tmoblie
Birmingham, AL
02.2020 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Contacted clients to verify account information and maintain accuracy, resulting in 40% increase in client satisfaction

Picker & Packer

Amazon
Bessemer, AL
04.2020 - 12.2020
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Removed items from shelves or storage bins and scanned tags.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines

Customer Service Associate

Walmart
Birmingham, AL
03.2018 - 04.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed over 50 customer calls per day

Education

Associate of Science - Nursing

T.A. Lawson State Community College
Birmingham, AL
05.2023

High School Diploma -

Ramsay High School
Birmingham, AL
05.2020

Skills

  • Sterilizing Equipment Use
  • Linens Management
  • Repair and Maintenance Documentation
  • Patient Lifting
  • Patient Transport
  • Reading Comprehension
  • IV Discontinuation
  • Patient Information Collection
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Customer Account Management

Certification

  • NCPCT - Patient Care Technician
  • First Aid/CPR Certified

Timeline

Patient Care Technician

UAB
12.2020 - 05.2022

Picker & Packer

Amazon
04.2020 - 12.2020

Customer Service Representative

Tmoblie
02.2020 - 03.2022

Customer Service Associate

Walmart
03.2018 - 04.2020

Associate of Science - Nursing

T.A. Lawson State Community College

High School Diploma -

Ramsay High School

Similar Profiles

CREATE PROFILE
Sh'Nyah Wayne