Summary
Overview
Work History
Education
Skills
Spanish
Certification
Work Availability
Timeline
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Shnyder Nicolas

Key West,FL

Summary

Accomplished Customer Service Specialist with a proven track record at Alorica, adept in handling high call volumes and enhancing customer satisfaction through expert complaint resolution and active listening. Skilled in CRM software and customer relations, significantly improved repeat business by mastering call center operations and demonstrating unparalleled empathy.

Overview

11
11
years of professional experience

Work History

CSR

Alorica
09.2022 - 02.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Sales Representative

ContactUS Communications
06.2019 - 07.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Health Customer Service

Adventmed
03.2016 - 09.2019
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Customer Service

AppleOne
09.2013 - 02.2016
  • Provided excellent customer service, addressing guest concerns promptly and professionally.
  • Supported customer service improvements with detailed feedback analysis.
  • Delivered exceptional customer service, resolving any issues promptly and professionally.
  • Provided exceptional customer service, answering queries and offering recommendations.

Education

High School Diploma -

Florida International University
Miami, FL
07-2008

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Computer proficiency
  • Customer relations
  • Data entry
  • Problem resolution
  • Call center operations

Spanish

Fluent in Spanish

Certification

  • Help Desk Analyst, Tier 1 Support Specialist - HDI.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CSR

Alorica
09.2022 - 02.2025

Sales Representative

ContactUS Communications
06.2019 - 07.2022

Health Customer Service

Adventmed
03.2016 - 09.2019

Customer Service

AppleOne
09.2013 - 02.2016

High School Diploma -

Florida International University

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Shnyder Nicolas