Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sho Kurihara

New York,NY

Summary

Demonstrated ability to excel in dynamic settings while adapting to rapid changes. Focused on optimizing store operations to maximize efficiency and customer experience. Extensive experience in inventory control, team management, and strategic sales initiatives. Known for driving performance improvements and fostering a culture of continuous enhancement.

Overview

9
9
years of professional experience

Work History

Store Operation Lead/Senior Sales Supervisor

GU USA LLC
New York, NY
08.2024 - 11.2024
  • Scheduled staff shifts based on anticipated customer traffic patterns in order to maximize productivity.
  • Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
  • Facilitated communication between store personnel by conducting regular meetings with department heads or supervisors.
  • Created weekly work schedules for all employees according to labor laws and company guidelines.
  • Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
  • Managed daily operations such as opening and closing the store, balancing registers at end of day.
  • Monitored employee performance and provided feedback to motivate team members to reach their goals.

Store Operations Lead/Junior Sales Supervisor

UNIQLO USA LLC
New York, NY
02.2019 - 08.2024
  • Mentored junior associates on customer service excellence best practices.
  • Maintained accurate transaction records, including deposits, returns, and exchanges.
  • Trained new employees on product knowledge, customer service techniques, and store policies.
  • Conducted regular maintenance checks on equipment to ensure optimal functioning.
  • Created weekly staff work schedules based on sales projections and labor requirements.
  • Oversaw daily store operations, including cash handling during opening and closing procedures.
  • Investigated financial report discrepancies through audits and account reconciliations.
  • Resolved customer complaints by actively listening, documenting details, and providing solutions.

Sales Associate

UNIQLO USA
New York, NY
03.2016 - 02.2019
  • Delivered exceptional customer service by greeting patrons and addressing inquiries.
  • Assisted customers with product selection, sizing, and styling to enhance satisfaction.
  • Provided precise details regarding products, prices, and services to facilitate informed choices.
  • Processed transactions promptly through point-of-sale system to ensure efficiency.
  • Conducted routine inventories to monitor stock levels and prevent shortages.
  • Upsold relevant items based on customer interests to optimize sales opportunities.
  • Maintained current knowledge of store merchandise and policies for effective communication.

Education

Bachelor of Arts - Mass Communication

CUNY - Hunter College
New York, NY
05-2019

Skills

  • Analytical decision making
  • Team training and development
  • Retail operations oversight
  • Supplier management
  • Detail orientation
  • Flexibility and adaptability

Timeline

Store Operation Lead/Senior Sales Supervisor

GU USA LLC
08.2024 - 11.2024

Store Operations Lead/Junior Sales Supervisor

UNIQLO USA LLC
02.2019 - 08.2024

Sales Associate

UNIQLO USA
03.2016 - 02.2019

Bachelor of Arts - Mass Communication

CUNY - Hunter College

Similar Profiles

CREATE PROFILE