Shoaib Malik
Stockton,CA
Summary
Dynamic Multi Unit General Manager with FAT Brands Inc., recognized for enhancing operational efficiency and profitability. Expert in project management and team leadership, successfully implemented training programs that elevated customer satisfaction and reduced waste by optimizing supply chain processes. Committed to fostering a collaborative work environment and driving employee engagement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Multi Unit General Manager
FAT Brands Inc
10.2024 - Current
- Led operational strategies across multiple locations to enhance efficiency and profitability.
- Implemented standardized training programs to improve staff performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Fostered a culture of teamwork, driving employee engagement and retention in high-turnover environments.
General Manager
Wendys
09.2022 - 09.2024
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
CVS Pharmacy
02.2020 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
District Manager
Community Choice Financial Inc.
04.2018 - 01.2020
- Supervised six locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Operations Manager
Buffalo Wild Wings
04.2016 - 03.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Hospitality Manager
Hometown Buffett
05.2010 - 04.2016
- Scheduled work hours for 20+ employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Coached and developed associates to improve soft skills and recovery techniques.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Remained available Number hours daily to respond to guest needs, complaints or inquiries.
General Manager
Round Table Pizza, Inc
06.2008 - 05.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Leader
Safeway
06.2005 - 05.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
General Education -
Ohlone College
Fremont, CA12.2014
General Education -
Diablo Valley College
Pleasant Hill, CA12.2012
High School Diploma -
Northgate High School
Walnut Creek, CA06.2008
Skills
- Production Quality Monitoring
- Analytical Thinking
- Heavy Equipment Operation
- Leadership Development
- Customer Service Management
- Time Management
- Honest and Trustworthy
- Project Planning
- Waste Control
- Project Management
- Reliable and Responsible
- Performance Appraisal
- Office Administration
- Inspect Completed Work
- Quality Assurance
- Team Leadership
- Service Scheduling
- Staff Management
- Staff Motivation
- Task Delegation
- Guest Satisfaction
- Train Workers
- Team Scheduling
Certification
- ServeSafe Manager Training - 2022
- ServeSafe Alcohol Training - 2022
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary
Timeline
Multi Unit General Manager
FAT Brands Inc
10.2024 - Current
General Manager
Wendys
09.2022 - 09.2024
Store Manager
CVS Pharmacy
02.2020 - 09.2022
District Manager
Community Choice Financial Inc.
04.2018 - 01.2020
Operations Manager
Buffalo Wild Wings
04.2016 - 03.2018
Hospitality Manager
Hometown Buffett
05.2010 - 04.2016
General Manager
Round Table Pizza, Inc
06.2008 - 05.2010
Shift Leader
Safeway
06.2005 - 05.2008
General Education -
Ohlone College
General Education -
Diablo Valley College
High School Diploma -
Northgate High School