Shoaib moradi

Supervisor – Inspection Department (2014 – 2022)

With eight years of extensive experience as a Supervisor in the Inspection Department at Ofogh Kourosh retail chain in Tehran, Iran, I ensured operational excellence and compliance across multiple store locations. My role encompassed a wide range of responsibilities, each contributing to the overall efficiency and success of the business.

• Conducted regular inspections to ensure all store operations adhered to company policies, industry standards, and legal regulations.
• Identified areas of noncompliance and implemented corrective actions to improve performance and maintain operational integrity.
• Ensured proper inventory management practices, including accurate stock tracking, and loss prevention measures.

• Supervised and guided a team of inspectors, delegating tasks and monitoring their performance to meet inspection goals.
• Designed and delivered training programs for staff on company policies, quality control standards, and customer service excellence.
• Fostered a collaborative work environment, improving team productivity and morale.

• Reviewed and optimized daily store operations to streamline processes and improve the customer experience.
• Analyzed sales and operational data to identify trends, recommend improvements, and enhance store performance.
• Coordinated with store managers to implement new strategies, and resolve operational challenges effectively.

• Ensured that all stores maintained high standards of cleanliness, organization, and customer service.
• Addressed and resolved customer complaints by conducting thorough investigations, and implementing solutions to enhance satisfaction.

• Prepared detailed inspection reports, highlighting findings, recommendations, and corrective actions.
• Presented insights to senior management, contributing to strategic decision-making and policy updates.
• Maintained thorough documentation of inspection records and performance metrics for future reference and analysis.

• Strong leadership and team management.
• Expertise in operational audits and compliance.
• Analytical skills for data-driven decision-making.
• Excellent communication and interpersonal abilities.
• Proficiency in handling customer relations and conflict resolution.

• Successfully improved compliance rates across all inspected stores during my tenure.
• Recognized for implementing effective training programs that enhanced team competency and store performance.
• Played a pivotal role in maintaining Ofogh Kourosh’s reputation for operational excellence and customer satisfaction.

This experience has equipped me with a deep understanding of retail operations, inspection methodologies, and team leadership, making me well-prepared for roles requiring operational oversight and organizational excellence.