SHOBA LOPEZ
Sorrento,FL
Summary
Accomplished Medical Office Administrator with 30-year track record of immaculate bookkeeping and personable patient interaction. Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations. Excellent knowledge of medical terminology and billing and collections procedures. Experienced in records management, adept at coordinating and managing schedules.
Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
ARCE MEDICAL & DIAGNOSTIC SERVICES, P.C.
1993.09 - Current
- Scheduled, rescheduled and cancelled appointments for chiropractic & physical therapy patients.
- Oversaw office records and maintained strict document control.
- Verified benefits and worked with insurance companies to obtain payments.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Reviewed and sent medical records to other physicians and attorneys upon request.
- Aided with prescription refill requests.
- Trained all new employees on records management system.
- Managed appointments, registrations and patient relations in busy multi disciplinary office.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 8-10 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Performed billing, collection and reporting functions for office generating over $$250,000 monthly.
- Mentored office employees on proper administrative procedures and how to use programs such as ECLIPSE software, keeping operations consistent and efficient for maximum performance.
- Supervised 8-10 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Recruited, hired, trained and supervised staff of 8-10 and implemented mentoring program that offered positive employee engagement.
- Achieved specific team objectives and collection activity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw team of 8-10 staff members providing exceptional support to team of 5 professionals.
- Received, recorded and filed medical payments by check, cash and credit card.
- Pulled charts and prepared for doctor and physical therapist assessment.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Scheduled networking events between doctors and attorneys.
- Presented medical records to courthouse or virtually for case depositions for PIP ( NF ) and Work Compensation cases.
Education
High School Diploma -
DOMINICAN COMMERCIAL HIGH SCHOOL
Queens, NY09.1986
Skills
- Demographics Information
- Call Transfers
- Patient Relations
- Greeting Visitors
- Benefits Verifications
- Office Supplies and Inventory
- Follow-Up Skills
- Patient Care Advocacy
- Clerical Support
- Computerized Time Management Systems
- Employee Timesheet Processing
- Compassionate Communication
- Medical Software Applications
- Medical Records Management
- Payment Processing
- Knowledge of HIPAA Regulations
- Medical Notes Transcription
- Office Procedures Understanding
- Healthcare Coding Competency
- Understanding of Medical Ethics
- Healthcare Coding
- Microsoft Office
- Managing Patient Records
- Chart Updates
- Medical Knowledge and Terminology
- Insurance Billing Procedures
- Staff Training
- Handling Complaints
- Correcting Submissions
- Database Maintenance
- Evaluate Performance
- Coordinate Schedules
- Report Preparation and Analysis
- Enforce Policies
- Write Reports
- Administration and Operations
- Accounting
- Collections
- Efficiency Improvement
- Appointment Setting
Languages
English/Spanish
Native or Bilingual
Certification
Chiropractic Assistant- MARKSON
Timeline
Medical Office Administrator
ARCE MEDICAL & DIAGNOSTIC SERVICES, P.C.
1993.09 - Current
High School Diploma -
DOMINICAN COMMERCIAL HIGH SCHOOL
Chiropractic Assistant- MARKSON
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