Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Work Availability
Timeline
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SHOBA P MARUDUR

Marietta,GA

Summary

Detail-oriented individual with exceptional communication and project management skills with 10 yrs of experience with the Big 4 Consulting Firm McKinsey. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Managed an entire geographical region handling multiple internal projects, being in-charge of back- office coordination and collaborating with McKinsey's engagement teams overseas. Skilled in communication, time management, excellent administrative capabilities and creative solutions, and recognized for taking proactive approach to identifying and addressing issues, I am looking for the right opportunity to be productive and be part of a positive work environment.

Overview

28
28
years of professional experience

Work History

Freelancer

Various
01.2014 - Current
  • Helped project managing a sports fan engagement firm as a freelancer
  • Helped in project management of an e-commerce website building and was instrumental in finishing the project in a cost-effective manner.
  • Helped in project coordination of building e-commerce website for a friend, helped a friend's recruiting company in sourcing, screening, compiling a shortlist of candidates for technical roles. Successfully identified and screened 15 candidates who later got placed.
  • Have been volunteering at school PTA as a committee head and manage coordinating performances, parent activity, cultural activities etc for the school.

Team Manager

McKinsey Global Services
03.2007 - 09.2010
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones and increasing quality of work.
  • Established team priorities, maintained schedules and monitored performance.

Team Lead / Administrative Leader

McKinsey Global Services
04.2004 - 02.2007
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Gathered, organized and input information into digital database.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated customer needs and feedback to drive product and service improvements based on changing demands.
  • Maintained the calendars and filing systems effectively along with clear documentation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues, thereby improving overall team performance as measured by KPIs

Visual Aid Specialist

McKinsey Global Services
03.2001 - 03.2004
  • Created business presentations/marketing materials in PowerPoint with high accuracy, in various client-specific templates, formats, and layouts according to client requirements
  • Managed deadline and accuracy effectively

Medical Transcriptionist

Vishwakarma Global Solutions
05.2000 - 02.2001
  • Accurate transcription of medical audio files into word documents within stipulated time frame
  • Familiar with medical terminologies

Dietitian/Patient Educator

Dr. Mohan's Diabetes Specialties Center
07.1997 - 04.2000
  • Patient case history, reviews, individualized diet counseling, recommendation of diagnostic tests, conducting awareness classes and campaigns
  • Was a sought-after counsellor for many patients, go-to person for the doctors
  • Planned nutritious meal options for individuals with various health needs and conditions.
  • Established and maintained positive relationships with clients, families, and interdisciplinary team members through effective communication and collaboration.
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
  • Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.

Education

Certification - PMP Certification

Udemy
05-2025

IIBA-endorsed BA Certification - Business Analysis

Yes-M Systems
02.2022

Bachelors Coursework (25 Credits), GPA:3.9 - Didactic Program in Dietetics

Georgia State University
12.2012

Bachelor of Science - Nutrition And Dietetics

Bharathidasan University
05.1997

Skills

  • Proficient in Windows, MS Suite and Google workspace
  • Customer support
  • Administrative skills
  • Project coordination
  • Strong client communication
  • Agile learning and problem solving
  • Attention to detail
  • Multitasking and organization
  • Time management

Accomplishments

  • Improved quality and accuracy of individual team members by introducing outside-the-box methods.
  • Have been an effective Lead and Administrator and led the team to win quality awards.
  • Selected for onsite support for a prestigious client in Germany while working for McKinsey Global Solutions.

Volunteer Experience

  • Volunteering as a Tamil Teacher teaching the Tamil language to students.
  • Volunteering in PTA at kids' school, heading committees.
  • Volunteered at a community garden as part of Nutrition Student Network of GSU.
  • Raised funds for Leukemia and Lymphoma society.
  • Part of Diabetes awareness exhibitions conducted by a Diabetes Hospital.
  • Worked in free medical camps conducted in several areas for low-income people.
  • Volunteered to help some elderly in the community to enroll in healthcare.gov.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Freelancer

Various
01.2014 - Current

Team Manager

McKinsey Global Services
03.2007 - 09.2010

Team Lead / Administrative Leader

McKinsey Global Services
04.2004 - 02.2007

Visual Aid Specialist

McKinsey Global Services
03.2001 - 03.2004

Medical Transcriptionist

Vishwakarma Global Solutions
05.2000 - 02.2001

Dietitian/Patient Educator

Dr. Mohan's Diabetes Specialties Center
07.1997 - 04.2000

Bachelors Coursework (25 Credits), GPA:3.9 - Didactic Program in Dietetics

Georgia State University

Bachelor of Science - Nutrition And Dietetics

Bharathidasan University

Certification - PMP Certification

Udemy

IIBA-endorsed BA Certification - Business Analysis

Yes-M Systems
SHOBA P MARUDUR