SHOBANA GANGADHARAN
Union City,CA
Summary
Professional in business process management with proven track record of driving operational excellence and efficiency. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in process analysis, project management, and strategic planning.
Overview
20
20
years of professional experience
Work History
Business Process Manager
ServiceNow Technologies Inc.
01.2022 - Current
- Main point of contact on business system(s) and process flows within and across the presales and post sales teams advising on the current capabilities, upcoming initiatives, enhancements and customizations
- Identified opportunities for increasing revenue, decreasing operational costs and drive changes that increased Sales productivity and an optimized lead to cash flow through persona-based journey maps and process lifecycle management
- Established Renewals User Experience Journey with a wholistic view of Renewals current state, vision, strategy and roadmap for digital transformation program
- Identify Business pain points, design and document As-Is process (Lucid flows) and Perform Gap Analysis for lead and opportunity management
- Conducted interviews and facilitated cross-functional workshops with Sales and Marketing teams and developed capabilities across various systems such as Marketo, CRM and CPQ
- Designed future state process workflows and develop sub-processes for Professional Tailored Services Quoting motion in CPQ
- Prepared detailed Business Requirement documentation for various pre and post-sale motions and conducted several workshops to vet the requirements with Business and handover over to DT team and collaborated through implementation
- Align sales processes with the broader business goals such as to Reduce sell risk, ensuring they tie back to the objectives of the entire organization
Business Systems Lead
Veritas Technologies Inc.
01.2017 - 12.2021
- Partnered with Veritas sales, marketing, and business operations teams to identify inefficiencies in our tools and process and work towards building strategic business capabilities
- Conducted thorough impact analysis and partnered with IT to identify multiple solutions to various Business problems and evaluated costs and benefits, develop recommendations
- Translated business processes and policies into clear business flows, technical specifications and built a prioritized enhancement roadmap
- Worked to drive global alignment, adoption and enablement of changes or new processes and systems, and monitor compliance of users
- Developed strong cross-functional partnerships, stakeholders, & guide Center of Excellence (COE) team to facilitate, advocate, & deliver briefing events to accelerate the sales process
- System integration and Customer data transformation to support divesture and mergers
- Gained good experience working in CRM platform - Oracle Sales cloud and CPQ and can take control of sales process from Quote to Cash
Technical Project Lead
Wells Fargo Inc.
10.2015 - 12.2016
- Created Test Strategy and conducted quality assurance reviews and the development and execution of test plans & test scripts for both front-end and back-end processes
- Planning - Investigate test environment set up needs and potential dependencies on other systems and project team's test environments
- Work with cross functional team (PM, QA, DEV) on setting up new bug tracking systems for managing system defects
- Collaborated with Scrum teams on the effort sizing, mitigate milestone risks and and maintain bug tracking
- Host defect meetings, topic calls and working sessions and follow-up on action items to closure
- Led troubleshooting of Environment issues and being an anchor to coordinate team’s responses to issues and drive problem resolution
QA Lead
Cisco System Inc.
03.2010 - 10.2015
- Focused on an initiative for Cisco Capital’s projected long-term growth and to provide Cisco corporate with a competitive market advantage
- Led all testing activities including Testing Strategy document followed by the execution committee review
- Conducted test execution, conduct daily defect triage calls and solve issues through partnership with cross-functional teams
- Worked on multiple phases of the project across various applications such as SFDC (Salesforce.com), Originations, web-based applications, Oracle BRM, R12 – Invoicing and payments, OIC, Goal to Cash, Servicing module - OLFM (Lease and loan Finance), AR, AP and Web-services
Functional ERP QA
Masco Contractor Services
06.2009 - 01.2010
- Functional QA lead with demonstrated experience of Oracle ERP modules: Order Management, AR, Account payables
Performance Test Lead
Brocade Communications
05.2008 - 03.2009
- Conducted load testing for Brocade’s Data center consolidation project and implemented performance test strategy and testing using HP Load Runner
QA Engineer
Citi Cards
12.2004 - 01.2008
- Performed system testing following Software Development Life Cycle (SDLC) upon Credit Card Management systems for Citi Cards
Education
Bachelor of Engineering -
Madurai Kamaraj University
06.2004
Skills
- Operational excellence
- Business analysis
- Workflow optimization
- Requirements gathering
- Process mapping
- Cross-functional team leadership
- Process recommendations
- Teamwork and collaboration
- Team collaboration
- Adaptability and flexibility
Timeline
Business Process Manager
ServiceNow Technologies Inc.
01.2022 - Current
Business Systems Lead
Veritas Technologies Inc.
01.2017 - 12.2021
Technical Project Lead
Wells Fargo Inc.
10.2015 - 12.2016
QA Lead
Cisco System Inc.
03.2010 - 10.2015
Functional ERP QA
Masco Contractor Services
06.2009 - 01.2010
Performance Test Lead
Brocade Communications
05.2008 - 03.2009
QA Engineer
Citi Cards
12.2004 - 01.2008
Bachelor of Engineering -
Madurai Kamaraj University
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