Shobatbir Kaur
Summary
Proven track record in enhancing patient care and streamlining front-desk operations at Apollo Physicians. Skilled in HIPAA compliance and medical billing, coupled with exceptional critical thinking and patient scheduling abilities. Increased office efficiency through workflow optimization, demonstrating strong telephone etiquette and a commitment to compassionate service. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Apollo Physicians
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Ensured proper storage of vaccines, keeping them within recommended temperature ranges at all times to maintain effectiveness.
- Educated patients on the benefits and potential side effects of the influenza vaccine, addressing concerns and answering questions.
Office Assistant
Key Craze
08.2021 - 02.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated effectively with vendors regarding payment terms and invoice-related inquiries, fostering positive relationships that benefited both parties.
- Contributed to maintaining a well-organized filing system for easy retrieval of past invoices and supporting documents.
- Maintained confidentiality of sensitive client information while processing invoices, adhering to strict data privacy guidelines as required.
Team Member
Burger King
01.2020 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Accurately operated cash register to process customer payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Bachelor of Science - Nursing
Chamberlain University
Sacramento, CA07.2025
High School Diploma -
Sheldon High School
Sacramento, CA08.2020
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Medical Billing
- Workflow Optimization
- Referral Verification
- Critical Thinking
- Data Entry
- Documentation and Recordkeeping
- BLS Certified
- Epic Systems
Certification
- BLS Training - july 2024
Languages
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Medical Receptionist
Apollo Physicians
02.2023 - Current
Office Assistant
Key Craze
08.2021 - 02.2023
Team Member
Burger King
01.2020 - 02.2022
Bachelor of Science - Nursing
Chamberlain University
High School Diploma -
Sheldon High School
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