Shobha Malhotra
Project Manager
Columbus,OH
Summary
PROGRAM MANAGER| PROJECT MANAGER | DELIVERY MANAGER | QA MANAGER | SCRUM MASTER | RELEASE TRAIN ENGINEER
Senior Project Manager with passion for quality and delivery. Highly technical with strong business acumen, led teams successfully in multiple roles in Software Development including the areas of Cloud Migration, AI/ML projects etc. Collaborative leader with customer focused mindset and strong interpersonal skills. Supported Sales and Professional Services Teams on customer engagement, enablement and issue resolution. Strengths include communication, problem solving, effective prioritization and bringing together teams that work in silos. Strong Cost Management, Budgeting and Data Analysis skills. Handled key roles as Program Manager, Project Manager, Delivery Manager, Scrum Master, QA Lead, DevSecOps Lead, Security Focal and Site Reliability Engineer (SRE). Reported to C-Suite executives on Enterprise-level initiatives.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Program Manager
NTT DATA Services
04.2024 - Current
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Established team priorities, maintained schedules and monitored performance.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Identified program obstacles and communicated possible impacts to team.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
Technical Project Manager and Scrum Master
Code N Config, Inc
05.2023 - Current
- Led enterprise-wide Master Data Management project for a Banking client
- Worked closely with stakeholders and managed the budget and schedule
- Worked closely with the team on risk mitigation plans, resolution of impediments etc
- Facilitated Daily Scrum, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospectives etc
- Used Velocity and Burndown charts and other release trackers effectively to keep the project on track
- Implemented best practices to drive quality IT project delivery.
Program Manager
IBM Sustainability SW Org Dev Productivity Improvement
01.2022 - 05.2023
- Collaborated with Program Director of Sustainability Software – Maximo Org and spearheaded engineering productivity improvement initiatives for a portfolio of 20 applications with 20 teams and 280 developers
- These measures helped in better planning, tracking, and delivery for each sprint, for various releases
- Conducted Monthly Engineering Reviews with VP and other stakeholders, presented the results and implemented feedback measures
- Teams were coached on best practices in Agile, and standardization and discipline was achieved
- Productivity improvements were seen from release to release, as an outcome
- Collaborated with McKinsey Consulting on Development Productivity Improvement program to identify key metrics in all areas of software development (DevOps, QA, Security, Release and Support) and setup unified Metrics Dashboard at Software Org level
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Enhanced program visibility with regular status updates, leading to increased stakeholder engagement.
- Won IBM Manager’s Choice Award (2022) for ‘Keep up the Amazing Work’
Project Manager, Infrastructure Cost Optimization
IBM Maximo Application Suite
12.2019 - 01.2022
- The goal of the project was to reduce the cost of infrastructure by 70% for all Development teams under Sustainability Org
- Maximo Team was selected as pilot to setup Governance and best practices for infrastructure cost management for other teams to follow
- Worked closely with Director, Sustainability Software – Maximo Org, Technical Leads and Finance Dept to reduce costs. Provided monthly updates to CTO for Infrastructure cost savings and projections
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Delivered exceptional satisfaction to leadership by exceeding expectations throughout the engagement process.
- Earned IBM Manager’s Choice Award (2021) for ‘Whatever It Takes’
Scrum Master and Delivery Manager, DevSecOps
IBM Maximo Asset Performance Management
01.2018 - 12.2019
- Ensured smooth delivery by coaching the team on best practices in QA and Agile, risk-based testing, prioritization etc.
- Led ISO27K certification and various audits for APM PMI SaaS offering
- Volunteered to lead L3 Support Team. Set up workflow for 24x7 coverage and ramped up entire Dev Team on extensive troubleshooting in Kubernetes clusters on IBM Cloud and in Openshift clusters. We were a model team for resolution of customer (both internal and external) issues
- Proactively facilitated integration testing between various tracks, setup triage meetings for resolving impediments
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results
- IBM Manager’s Choice Award (2018) for the practice 'Put the Client First'.
Security Focal, DevOps Engineer, SRE
IBM Maximo APM
01.2015 - 01.2018
- Resolved 672 vulnerabilities in 1 year as Security Focal. Reduced Security Debt to 0 for all High and Medium severity issues from Pen Tests and Security Tooling, for a large product suite
- Worked with Technical Leads on Threat Model, facilitated Penetration Tests
- Hooked up monitoring tools like ELK stack, Instana, Grafana, New Relic, QRadar etc., integrated with Slack and PagerDuty for real time alerts, for SaaS offering. Also setup Disaster and Recovery plan
- Automated various processes in CI/CD pipeline using tools like Travis, Jenkins and Github and security tooling. Automated provisioning process of the product suite using Ansible playbooks
- Got recognition from VP, Development, AI Applications for effectively handling various areas under DevSecOps in parallel
- Below are some of the awards given to me:
- IBM Manager’s Choice Award (2017) for the practice ‘Unite to get it done now’.
- IBM Manager’s Choice Award (2016) for the practice 'Put the Client First'.
- IBM Manager’s Choice Award (2015) for the practice 'Listen for Need, Envision the Future’
Quality Lead
IBM Analytics
02.2014 - 01.2015
- As Quality Lead for Assets and Operations Analytics and Predictive Solutions Foundation product suite, I ensured high quality product with effective QA Plans, Release processes, Automation etc.
- As PSIRT (Product Security and Incident Response Team) Lead, I triaged multiple security issues, worked on resolution with the Technical leads and published Security Bulletins for customers.
- Supported multiple POCs and customer instances and got multiple accolades as below:
- IBM Manager’s Choice Award (2014) for the practice 'Show Personal Interest'.
QA Program Lead and Delivery Manager
AFFINION GROUP
05.2008 - 02.2014
- Led Quality lifecycle on Voyager Program, a multiphase multi-track migration project to replace Siebel Application with enterprise-wide, in-house customer relationship management platform that is SOX compliant
- Led multiple tracks under QA program migrating large number of wholesale and retail global clients (primarily Banks) out of Siebel platform with utmost satisfaction of Business Teams
- Managed 8 QA track leads, 24 QA Analysts (onshore and offshore), and partnered closely with business teams in Europe and the USA
- Below are various awards for excellence in meeting quality deliverables and exceeding expectations:
- May 2013 winner of the Voyager R&R (Recognition & Rewards) Program for leadership and exemplary results contributing to the success of the program
- Bravo Rewards winner for exceptional performance, Voyager V4 Release (March 2013)
- Teamwork Award for incredible UAT Support, Voyager V6 Release (May 2013)
- November 2012 winner of the Voyager R&R (Recognition & Rewards) Program for leadership and exemplary results contributing to the success of the program.
Education
Master of Business Administration (MBA) - Finance
Osmania University
Bachelor of Engineering (BEng) - Mechanical Engineering
Osmania University
Skills
- Project Management
- Program Management
- Release Management
- Quality Assurance
- Agile and Waterfall implementations
- Scaled Agile Framework (SAFe)
- DevSecOps
- Cloud Migration
- AI/ ML Products
- Gen AI Technologies
Certification
- Certified Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- Certified SAFe 6 Agilist (SA)
Additional Information
- Project Management: Jira, Confluence, MS Project, Github, Zenhub, Sharepoint, Rational tooling, Azure DevOps, Smartsheets.
- Security: IBM AppScan: Static and Dynamic Scanning; IBM QRadar; IBM BigFix; Nessus Vulnerability Scanner, WhiteSource, Twistlock.
- DevOps: IBM Cloud, AWS, Azure, Red Hat Openshift Platform; Docker; Ansible Automation for Playbooks; Python; Travis; Jenkins; Github; Turbonomic; New Relic; Zabbix; Log DNA; Instana; Grafana; ELK, ServiceNow, Salesforce.
- QA: HP Quality Center (Application Lifecycle Management); Rational Clearquest; RQM; Automation: QTP; Load Runner; Selenium; Cypress; JMeter; Soap UI; Postman
- Databases: DB2; Oracle; MS SQL Server; HBase; MongoDB; Cloudant
- Integration and other middleware: IBM WebSphere Application Server, IBM MQ, IBM IIB, Kafka
- BI/ ETL/ Analytics/ Data Modeling/ Reporting/ Data Visualization: Informatica, DataStage, Cognos, Business Objects, Erwin Data Modeler/ SPSS, Jupyter Notebooks
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteTimeline
Program Manager
NTT DATA Services
04.2024 - Current
Technical Project Manager and Scrum Master
Code N Config, Inc
05.2023 - Current
Program Manager
IBM Sustainability SW Org Dev Productivity Improvement
01.2022 - 05.2023
Project Manager, Infrastructure Cost Optimization
IBM Maximo Application Suite
12.2019 - 01.2022
Scrum Master and Delivery Manager, DevSecOps
IBM Maximo Asset Performance Management
01.2018 - 12.2019
Security Focal, DevOps Engineer, SRE
IBM Maximo APM
01.2015 - 01.2018
Quality Lead
IBM Analytics
02.2014 - 01.2015
QA Program Lead and Delivery Manager
AFFINION GROUP
05.2008 - 02.2014
Master of Business Administration (MBA) - Finance
Osmania University
Bachelor of Engineering (BEng) - Mechanical Engineering
Osmania University
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