Shobhana Muhammad
Las Vegas,NV
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier / Concessions / Box Office
West Wind Drive-In Movie Theater and Public Market
Las Vegas, NV
04.2011 - Current
- Answer guest inquiries about movie content and showtimes
- Preparing, serving and taking multiple food orders at the same time
- Making sure all product is stored and rotated properly
- Minor stocking in coolers and candy racks
- Diligent money handling while operating point of sale terminals
- Providing accurate counts of customers per car in each transaction
- Greet guests and validate tickets for proper screen and parking placement
- Maintain inspection ready cleanliness throughout the facility.
Assistant Manager
Domino's Pizza
Las Vegas, NV
02.2024 - 08.2024
- Enhanced skills and daily target achievement of mentees through hands-on and motivational leadership.
- Evaluated employee performance and cultivated improvement initiatives under supervisor's guidance.
- Performed inventory audits to identify shrinkage and anticipate market requirements.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Teacher
Variety Early Learning Center
Las Vegas, NV
02.2004 - 02.2014
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Observe and evaluate children's performance, behavior, social development, and physical health
- Serve meals and snacks in accordance with nutritional guidelines
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence
- Administer tests to help determine children's developmental levels, needs, and potential.
Security Officer
Six Flags Magic Mountain
Valencia, CA
06.2001 - 01.2002
- Interact with guests providing directions and assistance
- Protect employees, guests, and company property
- Enforce park policies
- Control park access, checking vehicle permits and scanning ID badges for team members, vendors, and contractors
- Patrol and inspect assigned areas of the park
- Keep unauthorized personnel out of restricted areas
- Greet and screen entering through metal detection and check their bags for prohibited items
- Rapidly respond to active alarms, first aid, and other emergency situations
- Monitor all areas for safety hazards, including fire, theft, and vandalism
- Maintain ride queue lines, sending line jumpers to the back to ensure an efficient boarding process
- Write detailed reports of damage, incident logs, and security records
- Apprehend violators, including on-foot pursuits when necessary
- Escort guests and team members as needed for assistance and protection.
Education
PCC - Early Childhood Education
High Scope/ United Way
Las Vegas, NV06-2011
School of Self-Mastery
Palmdale, CA01.2001
Skills
- Cash handling
- Customer service
- Food service
- Inventory management
- Point of sale operation
- Ticket validation
- Facility cleanliness
- Early childhood education
- Activity planning
- Student assessment
- Record keeping
- Professional development
- Security procedures
- Access control
- Emergency response
- Safety monitoring
- Report writing
- Apprehension techniques
- Escorting and protection
- Cash Register Operation
- ID Verification
- Returns processing
- Payment Processing
- Drawer balancing
- Payment Collection
- Customer Assistance
- Product Recommendations
- POS Systems
- Customer Service
- Cash Handling
- Time management skills
- Regulatory Compliance
- Staff Mentoring
- Written and verbal communication
- Ordering and stocking
- Inventory Management
- Sales expertise
- Cash Drawer Balancing
- Expense Tracking
- Liquor Law Compliance
- Money Handling
- Cleaning and sanitizing
- Loss Prevention
- Proficient in [Software]
- Guest inquiries
- POS system operations
- Payment posting
- Product and service sales
- Scanner operations
- Conflict Resolution
- Cash Management
- Staff Training
- Product Knowledge
- Customer Relations
- Credit and cash transactions
- Merchandise Restocking
- Customer service excellence
- Stocking and replenishing
- Liquor regulations and compliance
- Order Packaging
- Daily Reporting
- Training and development
- Report Preparation
- Loyalty Program Promotion
- Currency counting
- Complex Problem-Solving
- Order Verification
- Issue Resolution
- Records Maintenance
- Order Taking
- Retail Merchandising
- Inventory Control
References
- Anthony Trotter, Assistant Manager, West Wind Drive-In, (702) 576-5995
- Erik Lantier, Supervisor, West Wind Drive-In, (775) 283-8581
- AJ White, Mentor/Consultant, (702) 980-4125
- Marchel Harper, Senior Teacher and Program Director, (702) 647-4907
Certification
- Completed various testing including police codes and awarded official badge
- Received CDA (Childhood Development Associates)
- Recognized regularly as star employee on secret shopper reports
- Associate of the year in 2017
Timeline
Assistant Manager
Domino's Pizza
02.2024 - 08.2024
Cashier / Concessions / Box Office
West Wind Drive-In Movie Theater and Public Market
04.2011 - Current
Teacher
Variety Early Learning Center
02.2004 - 02.2014
Security Officer
Six Flags Magic Mountain
06.2001 - 01.2002
PCC - Early Childhood Education
High Scope/ United Way
School of Self-Mastery
- Completed various testing including police codes and awarded official badge
- Received CDA (Childhood Development Associates)
- Recognized regularly as star employee on secret shopper reports
- Associate of the year in 2017
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