SHOBHITA MICHRA
Summary
Dynamic logistics professional specializing in customer relationship management and safety compliance. Known for coordinating smooth operations and aligning warehouse activities, ready to leverage expertise for operational excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
CNA, Clinical experience
Manning Gardens Care Center
Fresno, California
03.2026 - 05.2026
- - Assisted 6-8 residents per shift with bathing, dressing, and mobility, enhancing their comfort and dignity. - Recorded vital signs (BP, pulse, temperature, SpO2) under RN supervision - Documented ADL completion and resident observations in facility records - Participated in daily care planning report with nursing staff
- Documented resident care accurately, following facility protocols to support continuity of care.
- Provided compassionate care to residents in a long-term care facility.
- Assisted with daily living activities, including bathing and grooming residents.
- Monitored vital signs and reported changes to the nursing staff promptly.
Operations / Logistics Coordinator
APL Logistics Ltd.
Farmington Hills, MI
07.2022 - Current
- Coordinate daily intermodal and automotive logistics operations, ensuring on-time movement of containers between rail ramps, yards, and plants.
- Coordinated carrier and rail operations (BNSF, UP, NS, CSX) to minimize delays, enhancing service reliability for clients.
- Track KPIs, including on-time delivery, dwell time, detention, and service exceptions.
- Supported cost control initiatives by reducing detention and demurrage, streamlining operational efficiencies.
- Aligned warehouse and office operations to ensure smooth execution of customer requirements.
- Prepare and review shipping documentation, bills of lading, and compliance records.
- Assist leadership with labor planning, workload balancing, and operational reporting.
- Participate in continuous improvement initiatives aligned with APL's ACI model.
- Served as escalation point for customer issues, resolving concerns to maintain high satisfaction levels.
Logistics Support Specialist
California Army National Guard
Fresno, Ca
07.2021 - Current
- Led logistics and supply operations to enhance training effectiveness and mission readiness.
- Managed inventory accountability and equipment tracking, ensuring precise supply chain documentation and availability of resources.
- Utilize GCSS-Army ERP system for logistics transactions and reporting.
- Conducted inventory audits to identify and mitigate potential shortages and overages.
- Supervised and trained personnel to promote accountability and strengthen teamwork.
- Enforced safety standards and compliance in logistics activities, promoting a secure operational environment.
Administrative Assistant
Wellness Home Care, Inc.
Ann Arbor, Michigan
05.2017 - 03.2018
- Managed scheduling and appointments for clients and staff to optimize time management.
- Coordinated schedules, maintained confidential records, processed invoicing, and handled customer communication to support seamless daily operations.
- Facilitated communication among clients, caregivers, and management to enhance service delivery.
- Organized client files and maintained accurate records consistently.
Education
Bachelor of Business Administration -
Wilkes University
Wilkes Barre, PASkills
- Resident care
- Personal care support
- Daily living support
- Mobility assistance
- Resident advocacy
- KPI & Performance Metrics
- Continuous Improvement
- Safety & Compliance
- Intermodal & Automotive Logistics
- Rail & Carrier Coordination
- Warehouse Operations
- Relationship management
Certification
- APL Internal Systems & Operations Training
- GCSS-Army OR CRM
- FEMA Logistics Certifications
- Certified Nursing Assistant (CNA) Course- Acclaim Education- Fresno, CA
Key Strengths And Competencies
- Intermodal & Automotive Logistics
- Cost Control & Budgets
- Rail & Carrier Coordination
- Warehouse Operations
- Continuous Improvement
- KPI & Performance Metrics
- Labor Coordination
- Safety & Compliance
- Oracle / APL Systems
Timeline
CNA, Clinical experience
Manning Gardens Care Center
03.2026 - 05.2026
Operations / Logistics Coordinator
APL Logistics Ltd.
07.2022 - Current
Logistics Support Specialist
California Army National Guard
07.2021 - Current
Administrative Assistant
Wellness Home Care, Inc.
05.2017 - 03.2018
Bachelor of Business Administration -
Wilkes University