Summary
Overview
Work History
Education
Skills
Timeline
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Shobi Randell

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Experience Specialist

All Kinds Electronics
01.2022 - Current
  • Assisted customers with repair request
  • Contacted dealers to ensure payment and repair time
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Followed up with customers about their experience

Call Center Agent

Voter Consumer Research Inc.
01.2018 - 11.2021
  • Familiarity with CRM systems and practices
  • Guide callers through troubleshooting, navigating company site or using products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
  • Sorted paperwork into its correct queue

Customer Service Representative

CVS
08.2015 - 06.2016
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Investigated and resolved accounting, service and delivery concerns.
  • Processed payments

Education

High School Diploma -

St Michaels Learning Academy
Houston, TX

Skills

  • MS Excel, PowerPoint, Word
  • Cross Selling / Up-Selling Service-Based Selling /
  • ERP
  • Multitasking

Timeline

Customer Experience Specialist

All Kinds Electronics
01.2022 - Current

Call Center Agent

Voter Consumer Research Inc.
01.2018 - 11.2021

Customer Service Representative

CVS
08.2015 - 06.2016

High School Diploma -

St Michaels Learning Academy

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Shobi Randell