SHOCARRA MCKINNEY
KENT
Summary
With extensive experience engaging with individuals of diverse age groups and cultures, I have developed strong communication skills and problem-solving abilities, creating a highly efficient work environment. In addition to customer interactions, I have successfully navigated multiple network systems to ensure task completion. Expressing a keen interest in this new role, I am excited to further explore our company's core values and apply the expertise gained from my tenure in the Inflight office. As an experienced administrative professional, I am well-equipped for this position with a solid background in office management, scheduling, and communication. My efficient multitasking abilities contribute to smooth operations and provide support to executive teams. Through collaboration with colleagues and adaptability to changing needs, I consistently achieve organizational goals. Renowned for my reliability, I strive to cultivate a positive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
Alaska Airlines
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Reconcile Purchase Card transactions and maintain Base monthly expenses
- Issue and maintain TSA/Airport Issued SIDA badges and Customs Seal
- Manage luggage orders, distributions, repair requests, and facilitate luggage pickups
- Process all base parking, commuter and stipend requests
HOSPITALITY HOSTESS
Alaska Airlines
06.2021 - 06.2022
- Greet guests, maintain lounge and company standards
- Open and close lounge
- Provide alcoholic beverages and barista services
- MAST Certification
- WA State Food Handler's Certification
- Assist with training new lounge employees
- Trained to deescalate guests situations while following Alaska's safety policies and standards
- Excellent verbal and written communication skills
UNIVERSAL ASSOCIATE
Sound Credit Union
11.2020 - 06.2021
- Ability to work with others or on own with minimal direction
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted with training new hires
- Perform notary services
- Perform regular background and credit worthy checks for high volume lending
- Credit review and rebuilding
- Credit Report Fraud detection continuing education
- Complete mandatory policy training
- Customer service interactions
- Regular Utilization of Microsoft Office programs: Work, Outlook Excel
- Cross-sell credit union products
- Communicate a variety of bank financial related information to team member, members of the credit union and the public
- Work with various age groups
- Large cash handling experience
- Maintaining confidential and personal information
- Perform clerical duties
- Execute monthly audits
- Responsible for entire branch vault cash
BRANCH SALES SUPERVISOR / RELATIONSHIP MANAGER II
Denali. A Division of Nuvision CU
10.2011 - 11.2020
- Train new employees and support continued education of current employees
- Lead team meetings to introduce new credit union products and features
- Provide member services in person, via email and phone
- Responsible for learning new policies/programs and teach new skills to fellow employees
- Certified in Conversations Matters framework to deescalate situations
- Perform notary services (WA Notary expires August 28, 2021)
- Perform regular background and credit worthy checks for high volume lending
- Credit review and rebuilding
- Credit Report Fraud detection continuing education
- Complete annual training
- Complete mandatory and continuing education training
- Customer service
- Regular Utilization of Microsoft Office programs: Work, Outlook Excel
- Cross-sell credit union products
- Communicate a variety of bank financial related information to team member, members of the credit union and the general public
- Work with various age groups
- Large cash handling experience
- Maintaining confidential and personal information
- Perform clerical duties
- Perform monthly branch audits
SUBSTITUTE TEACHER
Fairbanks North Star Borough School District
01.2014 - 01.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
FRONT DESK CLERK/ RESTAURANT HOSTESS
Fountainhead: Sophie Station Suites
05.2007 - 08.2013
- Assign/Reassign rooms
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Provide activity recommendations
- Cash handling experience
- Supervise restaurant activity
- Problem solve restaurant and guest issues, and provide a compromising solution
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
FRONT END CASHIER
Safeway
05.2006 - 12.2012
- Customer service skills
- Cashing handling experience
- Performed large orders for various non-profit organizations around Fairbanks
- Memorization of products and store layout, to better assist customers
Education
B.A. - PSYCHOLOGY
University of Alaska Fairbanks (UAF)
Fairbanks, AK08.2012
UNDERGRADUATE PROGRAM -
University of Alaska Anchorage (UAA)
Anchorage, AK05.2009
HIGH SCHOOL DIPLOMA -
West Valley High School
Fairbanks, AK05.2008
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Microsoft Word
- Strong problem solver
- File organization
- Office management
- Verbal communication
- Writing reports
Certification
- ServSafe Food Handler's Certification
- Notary Public License - Washington Secretary of State or Equivalent Authority.
Timeline
ADMINISTRATIVE ASSISTANT
Alaska Airlines
06.2022 - Current
HOSPITALITY HOSTESS
Alaska Airlines
06.2021 - 06.2022
UNIVERSAL ASSOCIATE
Sound Credit Union
11.2020 - 06.2021
SUBSTITUTE TEACHER
Fairbanks North Star Borough School District
01.2014 - 01.2020
BRANCH SALES SUPERVISOR / RELATIONSHIP MANAGER II
Denali. A Division of Nuvision CU
10.2011 - 11.2020
FRONT DESK CLERK/ RESTAURANT HOSTESS
Fountainhead: Sophie Station Suites
05.2007 - 08.2013
FRONT END CASHIER
Safeway
05.2006 - 12.2012
UNDERGRADUATE PROGRAM -
University of Alaska Anchorage (UAA)
B.A. - PSYCHOLOGY
University of Alaska Fairbanks (UAF)
HIGH SCHOOL DIPLOMA -
West Valley High School
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